1 reviews | Active since Jul 2021
Mondo - No customer care
On 3 July I app**** for an upgrade on-line, and received confirmation of my application with reference number - ***1. By the 8th I have not received any reply and contacted the number provided, only to be give the run around of why I have not received any feedback. Apparently documents were outstanding, but the could not tell me which documents. A few days later I received an SMS which required that I forward my ID. I did that promptly, and than the wait started again.
On the 19 (16 days later) I received a mail requesting a ***** verification letter. Again I was send from pillar to post after contacting the number provided, and asked to phone numerous numbers. You just can not get hold of Mondo. The MTN representative even advised me to rather cancel my contract with MTN to get out of this fiasco.
You can not get hold of Mondo, or any of their representatives. Customer care does not exist with this company!!
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127768
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127768
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that your MTN application was cancelled.
Therefore, kindly note that your query will now be closed.
We do apologize for the inconvenience caused.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that your MTN application was cancelled.
Therefore, kindly note that your query will now be closed.
We do apologize for the inconvenience caused.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Interesting the lady that phoned was more concerned in disciplining the one person at MTN that tried to assist, rather than addressing the root of the problem.
Interesting the lady that phoned was more concerned in disciplining the one person at MTN that tried to assist, rather than addressing the root of the problem.
Trust you are well.
We sincerely apologize for the level of service which you received.
This will be escalated to the relevant department in order to ensure that the correct process is being followed.
Regards,
The Mondo Team
Trust you are well.
We sincerely apologize for the level of service which you received.
This will be escalated to the relevant department in order to ensure that the correct process is being followed.
Regards,
The Mondo Team