Mondo never fails to dissapoint

Still waiting for Customer Care to contact me.

Cannot even track my application on your website.

Me 8:47 AMWhat is the status of case RCO132481?Moe 8:47 AMHi! I’m Moe from Mondo, your friendly Chatbot. I’m here to help you with your queries or deal selections. What can I assist you with today?Me 8:47 AMGeneral QueryMoe 8:47 AMPlease select your network below or general FAQ'sMe 8:47 AMMTNMoe 8:47 AMHow can I help you today?Me 8:47 AMWhat is the status of case RCO132481Moe 8:47 AMSorry, we do not understand your question. Would you like to chat to a Live Agent?Me 8:47 AMYesMoe 8:47 AMThank you! Let me connect you to an agent who can assist with your request.Thandeka has joinedThandeka 8:48 AMHi there, you are through to Thandeka. Me 8:48 AMWhat is the status of case RCO132481 ?Thandeka 8:49 AMPlease stay online while I check for you The contract has been cancelled , we will follow up with credits Me 8:59 AMI was informed that the device will be delivered within 10 days. The cancellation was for the sim only contract that I did not apply for.Thandeka 9:01 AMPlease confirm when you app**** for the deal that is meant to be deliveredMe 9:03 AM11th April.I even have a comfirmation email. I also spoke to one of your agents who comfirmed the order.Thandeka 9:07 AMPlease confirm when you spoke to the agent as the order is not released for delivery yet Me 9:08 AM22 April.Please provide me with the details of the order that you see, so I can be sure we are on the same page.Thandeka 9:09 AMThe is the only current order that is processing and has not been delivered as per the system :***Me 9:10 AMSo when will it be delivered?Thandeka 9:12 AMAs soon as it has been released for delivery , the courier company will call you for arrangements Me 9:14 AMOkay, what is the expected date for it to be released? And is it in stock? Because I was given the impression that there might be stock issues.If there are stock issues, why not give me alternatives.Thandeka 9:18 AMIt may be due to stock and hence it is taking this long Me 9:20 AMCan you confirm that there are stock issues for the specific devive please. And what are the alternatives?Thandeka 9:20 AMWhat device did you order Me 9:22 AMSamsung Galaxy S22 256GB.It should be there on the order number *** that you just provided me with.Thandeka 9:23 AMI will send an escalation the sales floor to find out, and confirm with you once we have feedback Me 9:24 AMHow long should I wait for the feedback. Because I was promised feedback on Friday that I never received. I actually had to make contact.Thandeka 9:24 AMIt normally takes 24-48 hours, I should have feedback by Thursday Click here to end conversation