Mondo must Fall

Just a quick update on this review. It's been 5 days since I have written this review, 4 days since mondo rep**** and to date, I have still not received my refund, nor any contact personally from Mondo. I guess they only reply here because it is a public platform but I stand by my view that Mondo is the worst company to be linked with. I regret my purchase on so many levels. Its not about what product you are providing but on the level of service yo provide, and Mondo's service is horrible, absolutely horrible. I wish they could process my refund as quick as they rep**** with **** concern on here

Another update. I have posted my review 3 weeks now and twice mondo rep**** saying they are working on my query, but I still have received no feedback or communication whatsoever. Mondo needs to be cancelled. We are done with them and their bad service and their theft.

24 hours later and no one has contacted me. You guys are a big joke.
I reiterate my earlier comment.
Mondo basically consists of a bunch of ******* or ***** from consumers and keep making empty promises to "call them with feedback" I think its officially time to take this higher.

Today is marks 5 days since the issue was "escalated to management" and no response. looks like there are no managers working at Mondo. You guys have a nice spot on your website about reviews, Please be sure to be honest people and post the truthful reviews on there. Mondo is run by *******, thats all it is

Oh and im currently on the chat with an agent. apparently their systems are slow. you should use the money that you guys ***** and update your systems

So today marks a month and 3 days that I posted my review of mondo, and to date no one has contacted me nor was I refunded. This is absolutely disgusting service and I have made it my personal mission to tell EVERYONE i meet about how terrible this company is because I wish I had been warned before taking up a contract with this awful company of *******.

Update for you guys! Guess what? Yup, Mondo is still **** and has not provided feedback nor my refund. at this point I'm not even surprised. I spoke to a supposed supervisor last week, Jerusha, so brilliant at her job, which is feeding garbage to her customers. She speaks to calmly and reassuringly saying that she personally will escalate it and I will receive feedback by Tuesday definitely. Lo and behold, Tuesday arrives with NO CORRESPONDENCE whatsoever. I now went on the website chat to chat to a consultant, Elisa, who now asks me what refund I'm referring to. then after I explain she is like "You need to email your bank statement to this email address" :/ I just can't anymore with these idiots! even the people on hello peter know I emailed the bank statement already and she at mondo, is asking me to send it AGAIN! I just cannot with these *********** people.

So last week Tuesday I posted my last update. Nicole from Mondo was nice enough to give me a call. She said that she has escalated the issue and will personally follow up. She also claimed that she will provide me with feedback by the end of the week (Friday). Turns out she is just as unreliable as everyone else that works there. It's almost like you need to acquire this specialized skill of providing empty promises to the client and honestly besides it being absolutely TERRIBLE customer service, but it's also insulting to the client, that MONDO thinks we stupid enough and irrelevant and they continue making us run in circles. You guys should be ashamed of yourselves. I can't even put into words how annoyed and irritated I am.

I will be waiting! It's already 16:30 with no contact

After 3 MONTHS OF BACK AND FORTH WITH MONDO, THIS IS THE EMAIL I GET FROM THEM TODAY:

Hi Esther, Trust you are well. Please note that MTN has provided us with feedback and has advised that the credit was passed into your MTN account. Should you require for the credit to reflect into your bank account, you may contact MTN on 083135 for further assistance. We do apologize for the inconvenience caused. Regards, The Mondo Team

IT TOOK THEM 3 MONTHS TO TELL ME, BASICALLY i AM ON MY OWN, I NEED TO CONTACT MTN ON MY OWN, AND MTN WILL PROBABLY MAKE ME WAIT ANOTHER YEAR FOR THIS PAYMENT!

I SPOKE TO AN AGENT, SANELE, NOW.... ABSOLUTELY TERRIBLE ATTITUDE! THINGS AT MONDO JUST SEEM TO GET WORSE AND WORSE. TO NICOLE NAIR AND JERUSHA, YOU GUYS SERVICE IS TERRIBLE. WE KNEW WEEKS BACK THTA MTN CREDITED THE MTN ACCOUNT AND NOT MY PERSONAL ACCOUNT, HOW IS NOW THAT I'M BEING NOTIFIED THAT I NEED TO CONTACT MTN DIRECTLY WITH REGARD TO THIS? I ASKED PREVIOUSLY AND I WAS TOLD THAT I COULD NOT CONTACT MTN ABOUT IT. ALSO IN ORDER TO CONTACT MTN I NEED TO HAVE THE MTN NUMBER THAT WAS ALLOCATED TO ME, I DONT EVEN HAVE THAT!!!! I CALLED NOW TO SPEAK TO ONE OF YOU AND SANELE SAYS I CAN'T! IS THIS THE DISGUSTING SERVICE YOU PRIDE YOURSELF ON?

I AM SO ****ED OFF, I'VE LITERALLY MADE IT MY LIFE GOAL TO RUIN ANY SORT OF REPUTATION MONDO HAS (JUDGING BY THE OTHER REVIEWS, IT SHOULDN'T TAKE ME TOO LONG TO ACCOMPLISH) YOU GUYS ARE CLEARLY *********** AT YOUR JOBS!