RA
Riaan A
1 reviews | Active since Aug 2022
31 Aug 2022, 10:29
Mondo + mtn worse service
Worst service ever. My new cell phone contract has been cancelled without my knowledge or consent,leaving me with a 7k bill. Every one is finger pointing, but no one takes responsibility to drive this problem. I'm bearing the brunt as I am left without and data nor airtime.
Stay away from mtn and Mondo....
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
31 Aug 2022, 10:32Good day Riaan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO254298
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO254298
Regards,
The Mondo Team
Mondo's reply31 Aug 2022, 10:32
Official
Good day Riaan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO254298
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO254298
Regards,
The Mondo Team
RA
Riaan A's updateReviewer Update
31 Aug 2022, 10:45I do not expect a call or feedback from you as I have struggling since Monday fo help. It is ******* to do this.
RA
Riaan A's update31 Aug 2022, 10:45
Reviewer Update
I do not expect a call or feedback from you as I have struggling since Monday fo help. It is ******* to do this.
Mondo's replyOfficial
03 Sept 2022, 14:45Hi Riaan,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely weekend.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely weekend.
Regards,
The Mondo Team
Mondo's reply03 Sept 2022, 14:45
Official
Hi Riaan,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely weekend.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely weekend.
Regards,
The Mondo Team