1 reviews | Active since Jan 2023
Mondo MTN very bad service
Never before have I received such bad service as that that I have received from MONDO!!!!!
Every time I call in the consultants gives me conflicting information. The information given is not correct half the time so either your consultants are poorly trained or they are lying. It is impossible to speak to the same consultant twice. It is impossible to speak to a manager. There is no follow up.
The last two weeks of dealing with Mondo has been the worst customer service experience of my life. MTN should fire this company and the company should close its doors!!!! DISGUSTING that a company can function in this way.
My contract is due for renewal and I WILL probably cancel due to the experience with Mondo!!
If an actual living breathing manager at Mondo would like to call me I will be all ears!!!!
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO339251
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO339251
Regards,
The Mondo Team
Trust you are well.
Please note that the order is currently with DSV couriers and an urgent request has been sent to DSV to return the order to the warehouse.
Once the order is returned, the application will be cancelled.
We do apologize for the delay and inconvenience caused.
We are working on your query and once we have an update, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that the order is currently with DSV couriers and an urgent request has been sent to DSV to return the order to the warehouse.
Once the order is returned, the application will be cancelled.
We do apologize for the delay and inconvenience caused.
We are working on your query and once we have an update, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned to the warehouse and your application has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned to the warehouse and your application has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team