Mondo Mtn Upgrade *****

I did an online application and was contacted by a sales agent by the name of Sasha Lee. I requested a galaxy s22 on a package which was quoted at R719 pm over 24 month period. The agent further confirmed my package and this verifiable with call recording. Its been 7 days, I tried getting hold of the agent who has given me an incorrect number on which to get hold of her on, further to this I called the call centre and to my surprise find the following. My upgrade was not done, the agent opened a new line and put me on a 36 month package. I now have my existing package and another package for 36 months. Do not deal with this company as they deal **********ly, even though calls are recorded for these purposes it does not seem to deter them from acting **********ly. I have instructed them to cancel the line and am awaiting confirmation via email.