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Lindy M

1 reviews | Active since Aug 2022

07 Nov 2022, 10:01

Mondo- MTN ( Unhappy customer)

I had a contract for a router which I cancelled 2 months ago , they’re still charging for something that I’m not using and which I’m not happy about. The service is really horrible because I’ve been trying to resolve this no one is willing to look into it. I even had to dispute the debit order leading to my phone not operating for 2 weeks!! They do not even do follow ups or email you the outcome of your query . I will never refer anyone to be in business with these kind of people because I also deal with clients .

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Replies (3)
Mondo
Mondo's reply07 Nov 2022, 10:08
Official
Good day Lindy,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO261899

 
Regards,
 
The Mondo Team
Mondo
Mondo's reply09 Nov 2022, 15:48
Official
Hi Lindy,

Trust you are well.

Please note your MTN cancellation has been done.

An urgent credit request has been sent to MTN. Once we receive feedback, we will provide you with an update.

Regards,

The Mondo Team
Mondo
Mondo's reply16 Nov 2022, 13:05
Official
Good Day,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team