1 reviews | Active since Feb 2022
MONDO & MTN *********
MONDO & MTN are **********. They do not even deserve one star! I waited for Black Friday specials in November 2021 to upgrade my contract. I ordered the upgrade and it was approved but I never received my new phone. I was told several times by MONDO that there were no phones available but that it would be delivered as soon as possible. I have just phone for an update now and was advised that the order has been cancelled because of the delays in getting stock. In the February MTN sales book, the same phone deal is still on offer but at a higher monthly price. How convenient to simply cancel my order and make me reorder at a higher price! Totally *********. How convenient that MONDO also cannot provide me a phone number or email address to take this further with their company. According to their call centre agent, it's not their fault, it's just the systems fault. After all these years with MTN, I will be taking my business elsewhere.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189156
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189156
Regards,
The Mondo Team
Trust you are well.
Please note that the recent application which was done through Mondo reflects as cancelled.
Kindly advise if we may escalate your details to the sales team in order to reprocess the deal.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent application which was done through Mondo reflects as cancelled.
Kindly advise if we may escalate your details to the sales team in order to reprocess the deal.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your details to the sales team to get in touch with you in order to process a deal for you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your details to the sales team to get in touch with you in order to process a deal for you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have found that a new application was processed by MTN direct, therefore, the above query will be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that we have found that a new application was processed by MTN direct, therefore, the above query will be closed.
Regards,
The Mondo Team