WK
Winston K
1 reviews | Active since Nov 2022
18 Nov 2022, 16:06
Mondo MTN total disappointment
I contacted Mondo to start a contract with MTN, the consultant that took my information was clearly not someone that should be in sales,My address and my email address was not correctly taken on the contract and what makes it worse is that I requested that my prepaid number be added to be used on the new contract with was to loaded,I am now sitting with a cellphone and a sim card number that I don't want as I requested that my number be added to the new contact,I called in to the customer service, they told me that cannot assist and that I have to call MTN then I called MTN they said I should go to an MTN store witch I did they were all of no help the MTN store says that I have to cancel the contact with Mondo then come back to them to re signup which I don't have time to do I went back and forth about four times and still no joy,MTN trade route their service is without a doubt pathetic with all the staff their totally clueless about anything customer service related,MTN pull up your socks, Mondo catch a wake up!
Helpful (0)
Replies (21)0
Replies (21)
Mondo's replyOfficial
18 Nov 2022, 16:11Good day Winston,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO304207
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO304207
Regards,
The Mondo Team
Mondo's reply18 Nov 2022, 16:11
Official
Good day Winston,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO304207
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO304207
Regards,
The Mondo Team
WK
Winston K's updateReviewer Update
18 Nov 2022, 16:15Thank you.
WK
Winston K's update18 Nov 2022, 16:15
Reviewer Update
Thank you.
Mondo's replyOfficial
18 Nov 2022, 16:29You are welcome
Mondo's reply18 Nov 2022, 16:29
Official
You are welcome
WK
Winston K's updateReviewer Update
21 Nov 2022, 09:34Good Morning,I still have no resolve to the problem or feedback.
WK
Winston K's update21 Nov 2022, 09:34
Reviewer Update
Good Morning,I still have no resolve to the problem or feedback.
WK
Winston K's updateReviewer Update
21 Nov 2022, 16:24I just had to end up cancelling everything couriers to collect the device from me,I spoke to Fred at Mondo ref 13602HU.
WK
Winston K's update21 Nov 2022, 16:24
Reviewer Update
I just had to end up cancelling everything couriers to collect the device from me,I spoke to Fred at Mondo ref 13602HU.
Mondo's replyOfficial
23 Nov 2022, 13:20Hi Winston,
We do apologize for the delay.
Please note that your MTN collection is currently in-progress.
Regards,
The Mondo Team
We do apologize for the delay.
Please note that your MTN collection is currently in-progress.
Regards,
The Mondo Team
Mondo's reply23 Nov 2022, 13:20
Official
Hi Winston,
We do apologize for the delay.
Please note that your MTN collection is currently in-progress.
Regards,
The Mondo Team
We do apologize for the delay.
Please note that your MTN collection is currently in-progress.
Regards,
The Mondo Team
WK
Winston K's updateReviewer Update
23 Nov 2022, 21:21Thank you for a response, its just sad just because of someones incompetence that such drastic measures had to be taken,I was really looking forward to doing business with you guys,Anyway it is what it is,Thank you kind regards.
WK
Winston K's update23 Nov 2022, 21:21
Reviewer Update
Thank you for a response, its just sad just because of someones incompetence that such drastic measures had to be taken,I was really looking forward to doing business with you guys,Anyway it is what it is,Thank you kind regards.
WK
Winston K's updateReviewer Update
30 Nov 2022, 10:32Hi mondo, It been over the 3 - 5 working days and the courier still hasn't contacted me or collected the device, kindly advise
WK
Winston K's update30 Nov 2022, 10:32
Reviewer Update
Hi mondo, It been over the 3 - 5 working days and the courier still hasn't contacted me or collected the device, kindly advise
Mondo's replyOfficial
08 Dec 2022, 13:17Hi Winston,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Mondo's reply08 Dec 2022, 13:17
Official
Hi Winston,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
WK
Winston K's updateReviewer Update
08 Dec 2022, 22:05Hi
The phone was collected yesterday 7 December 2022, 13 working days after I requested the cancellation,I will not be held liable for any costs for the delay of the collection I have given the relative department the M777 number and the reference for the call to cancel is (24C7QHP call ref) and was handled by David,I will be expecting a call or notification regarding the cancelation as per advice from David.
Hope to hear from you soon.
Regards,
W.Kinnear
The phone was collected yesterday 7 December 2022, 13 working days after I requested the cancellation,I will not be held liable for any costs for the delay of the collection I have given the relative department the M777 number and the reference for the call to cancel is (24C7QHP call ref) and was handled by David,I will be expecting a call or notification regarding the cancelation as per advice from David.
Hope to hear from you soon.
Regards,
W.Kinnear
WK
Winston K's update08 Dec 2022, 22:05
Reviewer Update
Hi
The phone was collected yesterday 7 December 2022, 13 working days after I requested the cancellation,I will not be held liable for any costs for the delay of the collection I have given the relative department the M777 number and the reference for the call to cancel is (24C7QHP call ref) and was handled by David,I will be expecting a call or notification regarding the cancelation as per advice from David.
Hope to hear from you soon.
Regards,
W.Kinnear
The phone was collected yesterday 7 December 2022, 13 working days after I requested the cancellation,I will not be held liable for any costs for the delay of the collection I have given the relative department the M777 number and the reference for the call to cancel is (24C7QHP call ref) and was handled by David,I will be expecting a call or notification regarding the cancelation as per advice from David.
Hope to hear from you soon.
Regards,
W.Kinnear
WK
Winston K's updateReviewer Update
22 Dec 2022, 09:29Contract still not cancelled
WK
Winston K's update22 Dec 2022, 09:29
Reviewer Update
Contract still not cancelled
WK
Winston K's updateReviewer Update
29 Dec 2022, 10:55Contract still not cancelled somehow the RMA? number is lost,What the hell?
WK
Winston K's update29 Dec 2022, 10:55
Reviewer Update
Contract still not cancelled somehow the RMA? number is lost,What the hell?
Mondo's replyOfficial
11 Jan 2023, 14:04Hi Winston,
Trust you are well.
Thank you for the above response.
We are currently awaiting feedback from the MTN warehouse department to confirm that the device was returned to the warehouse.
Once we receive the above confirmation, the cancellation will be finalized.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We are currently awaiting feedback from the MTN warehouse department to confirm that the device was returned to the warehouse.
Once we receive the above confirmation, the cancellation will be finalized.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply11 Jan 2023, 14:04
Official
Hi Winston,
Trust you are well.
Thank you for the above response.
We are currently awaiting feedback from the MTN warehouse department to confirm that the device was returned to the warehouse.
Once we receive the above confirmation, the cancellation will be finalized.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We are currently awaiting feedback from the MTN warehouse department to confirm that the device was returned to the warehouse.
Once we receive the above confirmation, the cancellation will be finalized.
We do apologize for the delay.
Regards,
The Mondo Team
WK
Winston K's updateReviewer Update
12 Jan 2023, 05:54Its just sad that this is what I have been hearing for the past month and still no joy, very bad service mondo keep it up, you should be elected for president.
WK
Winston K's update12 Jan 2023, 05:54
Reviewer Update
Its just sad that this is what I have been hearing for the past month and still no joy, very bad service mondo keep it up, you should be elected for president.
Mondo's replyOfficial
12 Jan 2023, 12:45Hi Winston,
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply12 Jan 2023, 12:45
Official
Hi Winston,
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
WK
Winston K's updateReviewer Update
31 Jan 2023, 10:39Hi Mondo
Its been 3 months now since I requested the cancellation and nothing yet,What is going on there at Mondo, can someone please do something I don't think this should be so difficult to do, otherwise I think someone has ****** the phone that I sent back, this matter has gone way over the advised time and MTN is still debiting my account.
Its been 3 months now since I requested the cancellation and nothing yet,What is going on there at Mondo, can someone please do something I don't think this should be so difficult to do, otherwise I think someone has ****** the phone that I sent back, this matter has gone way over the advised time and MTN is still debiting my account.
WK
Winston K's update31 Jan 2023, 10:39
Reviewer Update
Hi Mondo
Its been 3 months now since I requested the cancellation and nothing yet,What is going on there at Mondo, can someone please do something I don't think this should be so difficult to do, otherwise I think someone has ****** the phone that I sent back, this matter has gone way over the advised time and MTN is still debiting my account.
Its been 3 months now since I requested the cancellation and nothing yet,What is going on there at Mondo, can someone please do something I don't think this should be so difficult to do, otherwise I think someone has ****** the phone that I sent back, this matter has gone way over the advised time and MTN is still debiting my account.
Mondo's replyOfficial
14 Feb 2023, 10:27Good Day Winston,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply14 Feb 2023, 10:27
Official
Good Day Winston,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
WK
Winston K's updateReviewer Update
15 Feb 2023, 08:26Hi
Thank you, I will confirm bait later today.
Regards
Thank you, I will confirm bait later today.
Regards
WK
Winston K's update15 Feb 2023, 08:26
Reviewer Update
Hi
Thank you, I will confirm bait later today.
Regards
Thank you, I will confirm bait later today.
Regards
Mondo's replyOfficial
16 Feb 2023, 08:22Hi Winston,
Thank you for the above response.
You are welcome.
Regards,
The Mondo Team
Thank you for the above response.
You are welcome.
Regards,
The Mondo Team
Mondo's reply16 Feb 2023, 08:22
Official
Hi Winston,
Thank you for the above response.
You are welcome.
Regards,
The Mondo Team
Thank you for the above response.
You are welcome.
Regards,
The Mondo Team
WK
Winston K's updateReviewer Update
06 Apr 2023, 13:21Hi Mondo
Its seems that the contact has still not been cancelled as it was supposed to be Im been invoiced by mtn for R12000.00 the contract was supposed to be cancelled within the cool off period I will not be held liable for your incompetence again.
Its seems that the contact has still not been cancelled as it was supposed to be Im been invoiced by mtn for R12000.00 the contract was supposed to be cancelled within the cool off period I will not be held liable for your incompetence again.
WK
Winston K's update06 Apr 2023, 13:21
Reviewer Update
Hi Mondo
Its seems that the contact has still not been cancelled as it was supposed to be Im been invoiced by mtn for R12000.00 the contract was supposed to be cancelled within the cool off period I will not be held liable for your incompetence again.
Its seems that the contact has still not been cancelled as it was supposed to be Im been invoiced by mtn for R12000.00 the contract was supposed to be cancelled within the cool off period I will not be held liable for your incompetence again.
Mondo's replyOfficial
06 Apr 2023, 13:50Hi Winston,
Thank you for reaching out to us.
A new credit request has been sent to the MTN Cancellations Team.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Thank you for reaching out to us.
A new credit request has been sent to the MTN Cancellations Team.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply06 Apr 2023, 13:50
Official
Hi Winston,
Thank you for reaching out to us.
A new credit request has been sent to the MTN Cancellations Team.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Thank you for reaching out to us.
A new credit request has been sent to the MTN Cancellations Team.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team