SW
Sean W
1 reviews | Active since Mar 2019
07 Apr 2022, 14:45
Mondo MTN - The worst service ever encountered.
Mondo is a part of the Rewardsco Group. The offer outsourced services to Telco's. 1 week later, several calls later and the story from Mondo MTN keep changing - If you offer outsourced services....shouldnt you be best in class? WELL I have never heard or seen such chaos and bad service from any company within South Africa - How do companies like MTN outsource to you? No call backs, not even from Managers - conflicting feedback, unresolved queries? Please can the Customer Experience Manager give me a call?
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
07 Apr 2022, 15:19Hi Sean,
Trust you are well.
Thank you for taking the time to raise the above query with us.
We do apologize for the level of service which you have received thus far.
Kindly note that one of our representatives will be in contact with you shortly.
Case Number: RCO208681
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to raise the above query with us.
We do apologize for the level of service which you have received thus far.
Kindly note that one of our representatives will be in contact with you shortly.
Case Number: RCO208681
Regards,
The Mondo Team
Mondo's reply07 Apr 2022, 15:19
Official
Hi Sean,
Trust you are well.
Thank you for taking the time to raise the above query with us.
We do apologize for the level of service which you have received thus far.
Kindly note that one of our representatives will be in contact with you shortly.
Case Number: RCO208681
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to raise the above query with us.
We do apologize for the level of service which you have received thus far.
Kindly note that one of our representatives will be in contact with you shortly.
Case Number: RCO208681
Regards,
The Mondo Team
Mondo's replyOfficial
07 Apr 2022, 15:31Hi Sean,
As per your telephonic discussion with Nicole, please note that we will be in contact with Tyler at 4 pm today.
We will keep you updated regarding the above query.
Regards,
The Mondo Team
As per your telephonic discussion with Nicole, please note that we will be in contact with Tyler at 4 pm today.
We will keep you updated regarding the above query.
Regards,
The Mondo Team
Mondo's reply07 Apr 2022, 15:31
Official
Hi Sean,
As per your telephonic discussion with Nicole, please note that we will be in contact with Tyler at 4 pm today.
We will keep you updated regarding the above query.
Regards,
The Mondo Team
As per your telephonic discussion with Nicole, please note that we will be in contact with Tyler at 4 pm today.
We will keep you updated regarding the above query.
Regards,
The Mondo Team
SW
Sean W's updateReviewer Update
07 Apr 2022, 16:37Well done to Nicole, the first and Only person keeping to her word.
The only person out of at least 10 to call back over more than a week - Vasigan (So called service manager should receive training from Nicole).
I still would like to have a call from their Head Of Customer Experience, Sarah Willment (Lets see if this will happen) as I am sure she would like to hear about the comedy of errors within customer experience. By the way not even the telephone numbers on either company websites are operational, not Johannesburg nor Durban.
Thanks Nicole, I will wait for the feedback as promised, tomorrow morning.
The only person out of at least 10 to call back over more than a week - Vasigan (So called service manager should receive training from Nicole).
I still would like to have a call from their Head Of Customer Experience, Sarah Willment (Lets see if this will happen) as I am sure she would like to hear about the comedy of errors within customer experience. By the way not even the telephone numbers on either company websites are operational, not Johannesburg nor Durban.
Thanks Nicole, I will wait for the feedback as promised, tomorrow morning.
SW
Sean W's update07 Apr 2022, 16:37
Reviewer Update
Well done to Nicole, the first and Only person keeping to her word.
The only person out of at least 10 to call back over more than a week - Vasigan (So called service manager should receive training from Nicole).
I still would like to have a call from their Head Of Customer Experience, Sarah Willment (Lets see if this will happen) as I am sure she would like to hear about the comedy of errors within customer experience. By the way not even the telephone numbers on either company websites are operational, not Johannesburg nor Durban.
Thanks Nicole, I will wait for the feedback as promised, tomorrow morning.
The only person out of at least 10 to call back over more than a week - Vasigan (So called service manager should receive training from Nicole).
I still would like to have a call from their Head Of Customer Experience, Sarah Willment (Lets see if this will happen) as I am sure she would like to hear about the comedy of errors within customer experience. By the way not even the telephone numbers on either company websites are operational, not Johannesburg nor Durban.
Thanks Nicole, I will wait for the feedback as promised, tomorrow morning.
Mondo's replyOfficial
07 Apr 2022, 16:54Hi Sean,
Thank you for rating the service which you have received from Nicole.
Regarding the consultants who have assisted you thus far, we will escalate this to the relevant management team.
Kindly note that we have raised the above query with our Customer Experience Managing Team.
Please note that Nicole will be in contact with Tyler tomorrow morning.
Regards,
The Mondo Team
Thank you for rating the service which you have received from Nicole.
Regarding the consultants who have assisted you thus far, we will escalate this to the relevant management team.
Kindly note that we have raised the above query with our Customer Experience Managing Team.
Please note that Nicole will be in contact with Tyler tomorrow morning.
Regards,
The Mondo Team
Mondo's reply07 Apr 2022, 16:54
Official
Hi Sean,
Thank you for rating the service which you have received from Nicole.
Regarding the consultants who have assisted you thus far, we will escalate this to the relevant management team.
Kindly note that we have raised the above query with our Customer Experience Managing Team.
Please note that Nicole will be in contact with Tyler tomorrow morning.
Regards,
The Mondo Team
Thank you for rating the service which you have received from Nicole.
Regarding the consultants who have assisted you thus far, we will escalate this to the relevant management team.
Kindly note that we have raised the above query with our Customer Experience Managing Team.
Please note that Nicole will be in contact with Tyler tomorrow morning.
Regards,
The Mondo Team
SW
Sean W's updateReviewer Update
08 Apr 2022, 10:49Dear Mondo
This has become the biggest joke - how do you guys do business?????
We are right back in the process where we started 28 March??
Again I ask, Please get your Head of Customer experience to give me a call - but based on my experiences dealing with your company - it wont surprise me if she doesn't get to see this request.
I am placing a public request for Sarah Willmet to call me with regards to the service and experience given from Mondo.
Hope the below images post as the approved upgrade, that was then pending, that was the approved, then waiting for stock, then pending again, then revetted, then approved, then became a New line application, then became pending stock, then became approved, then became pending and now is being vetted AGAIN - every time we try cancel we are assured its approved and stock will be delivered
This has become the biggest joke - how do you guys do business?????
We are right back in the process where we started 28 March??
Again I ask, Please get your Head of Customer experience to give me a call - but based on my experiences dealing with your company - it wont surprise me if she doesn't get to see this request.
I am placing a public request for Sarah Willmet to call me with regards to the service and experience given from Mondo.
Hope the below images post as the approved upgrade, that was then pending, that was the approved, then waiting for stock, then pending again, then revetted, then approved, then became a New line application, then became pending stock, then became approved, then became pending and now is being vetted AGAIN - every time we try cancel we are assured its approved and stock will be delivered
SW
Sean W's update08 Apr 2022, 10:49
Reviewer Update
Dear Mondo
This has become the biggest joke - how do you guys do business?????
We are right back in the process where we started 28 March??
Again I ask, Please get your Head of Customer experience to give me a call - but based on my experiences dealing with your company - it wont surprise me if she doesn't get to see this request.
I am placing a public request for Sarah Willmet to call me with regards to the service and experience given from Mondo.
Hope the below images post as the approved upgrade, that was then pending, that was the approved, then waiting for stock, then pending again, then revetted, then approved, then became a New line application, then became pending stock, then became approved, then became pending and now is being vetted AGAIN - every time we try cancel we are assured its approved and stock will be delivered
This has become the biggest joke - how do you guys do business?????
We are right back in the process where we started 28 March??
Again I ask, Please get your Head of Customer experience to give me a call - but based on my experiences dealing with your company - it wont surprise me if she doesn't get to see this request.
I am placing a public request for Sarah Willmet to call me with regards to the service and experience given from Mondo.
Hope the below images post as the approved upgrade, that was then pending, that was the approved, then waiting for stock, then pending again, then revetted, then approved, then became a New line application, then became pending stock, then became approved, then became pending and now is being vetted AGAIN - every time we try cancel we are assured its approved and stock will be delivered
SW
Sean W's updateReviewer Update
08 Apr 2022, 15:24Dear Mondo Team
This possibly explains why nobody can call back, respond or action things. Guess the example comes from the top.
If your Customer Experience Manager/Head/Executive cant call an Irate customer (because the staff is to scared or hides the truth from management) then that explains why your company delivers the most shocking, unbelievably disgusting service ever.
No responses, no calls and no follow-up since Nicole promised to keep me updated yesterday.
What comedy house of a company are you guys?????
This possibly explains why nobody can call back, respond or action things. Guess the example comes from the top.
If your Customer Experience Manager/Head/Executive cant call an Irate customer (because the staff is to scared or hides the truth from management) then that explains why your company delivers the most shocking, unbelievably disgusting service ever.
No responses, no calls and no follow-up since Nicole promised to keep me updated yesterday.
What comedy house of a company are you guys?????
SW
Sean W's update08 Apr 2022, 15:24
Reviewer Update
Dear Mondo Team
This possibly explains why nobody can call back, respond or action things. Guess the example comes from the top.
If your Customer Experience Manager/Head/Executive cant call an Irate customer (because the staff is to scared or hides the truth from management) then that explains why your company delivers the most shocking, unbelievably disgusting service ever.
No responses, no calls and no follow-up since Nicole promised to keep me updated yesterday.
What comedy house of a company are you guys?????
This possibly explains why nobody can call back, respond or action things. Guess the example comes from the top.
If your Customer Experience Manager/Head/Executive cant call an Irate customer (because the staff is to scared or hides the truth from management) then that explains why your company delivers the most shocking, unbelievably disgusting service ever.
No responses, no calls and no follow-up since Nicole promised to keep me updated yesterday.
What comedy house of a company are you guys?????
Mondo's replyOfficial
08 Apr 2022, 16:27Hi Sean,
Please note that we have escalated your query to the relevant department and we are awaiting feedback.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department and we are awaiting feedback.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply08 Apr 2022, 16:27
Official
Hi Sean,
Please note that we have escalated your query to the relevant department and we are awaiting feedback.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department and we are awaiting feedback.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team