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Madelynn G

1 reviews | Active since Jun 2021

18 Aug 2021, 20:09

Mondo MTN stole my money

I am still waiting for my money to be paid back. There cannot possibly be an investigation since the beginning of May yet you call me pitching sales. When am I getting my money back?

0
Replies (16)
Mondo
Mondo's reply18 Aug 2021, 20:39
Official
 Hi  Madelynn,
 
Thank you for taking the time to write to us about your MTN Query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:  RCO131430 
 
Regards,
 
The Mondo Team 
MG
Madelynn G's update18 Aug 2021, 20:46
Reviewer Update
Please do not send me an automated message. I now have 3 reference numbers. Do do what with? What is there to investigate when I was told via email that my money will be refunded? Why has this not still be dealt with?
Mondo
Mondo's reply19 Aug 2021, 08:20
Official
Good day,

Please note that we are currently working on your query.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
MG
Madelynn G's update19 Aug 2021, 22:54
Reviewer Update
You've been saying this since May, working on it since May. How is it that you don't have feedback when I was told by your service agent that the contract was canceled and that I will be refunded. I have emails to prove this.
Mondo
Mondo's reply20 Aug 2021, 09:36
Official
Good day,

Please note that we will be in contact with you regarding your query.

Regards,
The Mondo Team
MG
Madelynn G's update20 Aug 2021, 19:01
Reviewer Update
Be in contact with me for what exactly? To explain myself again? I can forward the emails but I cannot be explaining myself again. Please resolve this with urgency. It had been going on since the end of April.
Mondo
Mondo's reply23 Aug 2021, 10:18
Official
Good day,

Please note that a follow up on credit has been sent to the MTN department.

We do apologize for the delay.

Regards,
The Mondo Team
MG
Madelynn G's update25 Aug 2021, 19:35
Reviewer Update
But I was told that 2 months ago???
Mondo
Mondo's reply26 Aug 2021, 10:22
Official
Good day,

We apologize for the service which you have received thus far, however, MTN is currently working on your query.

Regards,
The Mondo Team
MG
Madelynn G's update26 Aug 2021, 17:46
Reviewer Update
Noted that they are working on the query. Please provide a timeline as to when I will receive feedback.
Mondo
Mondo's reply26 Aug 2021, 20:20
Official
Good day,

Kindly note once we receive feedback, you will be advised accordingly.

We are deeply sorry for the inconvenience incurred.

 Regards,
The Mondo Team
MG
Madelynn G's update02 Sept 2021, 20:07
Reviewer Update
Still no feedback since May?
Mondo
Mondo's reply02 Sept 2021, 20:10
Official
 Hi Madelynn,
 
Thank you for taking the time to write to us.
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you during business hours.
 
 Regards,
The Mondo Team  
Mondo
Mondo's reply07 Sept 2021, 09:01
Official
 Hi Madelynn, 

Trust you are well.

Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.

Your query is resolved and will be closed.

Should you require further assistance, you may contact our Customer Service team. 
 
Regards,
 
The Mondo Team 
MG
Madelynn G's update08 Sept 2021, 20:16
Reviewer Update
Good Evening

Please confirm when this was done?

Mondo
Mondo's reply08 Sept 2021, 20:18
Official
 Hi Madelynn, 

Trust you are well.

Kindly note this was done at the end of August and should reflect on your next invoice.

Should you require further assistance, you may contact our Customer Service team. 
 
Regards,
 
The Mondo Team