LM
Lesley-Anne Moses
1 reviews | Active since May 2021
05 May 2021, 13:20
Mondo MTN South Africa
Mondo part of MTN phoned me offering me a contract,it was exactly what I needed at the time.when my invoice came ,i saw they signed me up for two contracts,which I didn't agree to.i only wanted one.now it's a uphill battle to get the one cancelled,they giving me the run around.im really not happy.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
05 May 2021, 13:29Hi Lesley-Anne,
Thank you for taking the time to write to us. We pride ourselves in ensuring our customers are taken care off. We sincerely apologize for the inconvenience caused.
One of our customer service consultants will be in contact with you to assist with your query.
Your refence number is RCO118476
Regards,
The Mondo Team
Mondo's reply05 May 2021, 13:29
Official
Hi Lesley-Anne,
Thank you for taking the time to write to us. We pride ourselves in ensuring our customers are taken care off. We sincerely apologize for the inconvenience caused.
One of our customer service consultants will be in contact with you to assist with your query.
Your refence number is RCO118476
Regards,
The Mondo Team
LM
Lesley-Anne Moses's updateReviewer Update
05 May 2021, 13:34Thank you,I will really appreciate it.
LM
Lesley-Anne Moses's update05 May 2021, 13:34
Reviewer Update
Thank you,I will really appreciate it.
Mondo's replyOfficial
05 May 2021, 14:24Hi Lesley-Anne,
You are welcome.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's reply05 May 2021, 14:24
Official
Hi Lesley-Anne,
You are welcome.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's replyOfficial
06 May 2021, 15:54Hi Lesley-Anne,
Kindly note that we have logged an investigation for the dispute logged.
Our team will provide you with feedback.
Regards,
The Mondo Team
Kindly note that we have logged an investigation for the dispute logged.
Our team will provide you with feedback.
Regards,
The Mondo Team
Mondo's reply06 May 2021, 15:54
Official
Hi Lesley-Anne,
Kindly note that we have logged an investigation for the dispute logged.
Our team will provide you with feedback.
Regards,
The Mondo Team
Kindly note that we have logged an investigation for the dispute logged.
Our team will provide you with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
10 May 2021, 16:13Hi Lesley-Anne,
Our team has contacted you and provided you with the feedback for the investigation.
As requested, we have submitted the cancellation of 1 line only and will keep you updated on the progress of this.
Regards,
The Mondo Team
Our team has contacted you and provided you with the feedback for the investigation.
As requested, we have submitted the cancellation of 1 line only and will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply10 May 2021, 16:13
Official
Hi Lesley-Anne,
Our team has contacted you and provided you with the feedback for the investigation.
As requested, we have submitted the cancellation of 1 line only and will keep you updated on the progress of this.
Regards,
The Mondo Team
Our team has contacted you and provided you with the feedback for the investigation.
As requested, we have submitted the cancellation of 1 line only and will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
14 May 2021, 13:17 Hi Lesley-Anne,
Please note that the cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply14 May 2021, 13:17
Official
Hi Lesley-Anne,
Please note that the cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
20 May 2021, 07:39Hi Lesley-Anne,
Trust you are well.
Please note that your MTN cancellation has been done.
SR # 1-**********
The refund has been done.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply20 May 2021, 07:39
Official
Hi Lesley-Anne,
Trust you are well.
Please note that your MTN cancellation has been done.
SR # 1-**********
The refund has been done.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team