OS
Oom S
1 reviews | Active since Jan 2019
06 Feb 2022, 22:55
Mondo MTN SIM contract
I app**** for MTN upgrade, they said mondo will call me. They canceled my sim card saying Mondo will deliver a new sim. Ever since I waited. Now MTN is billing every month. They have handed me to debt collectors. Just a mess. The only email I get is that they are investigating the issue, for 6 months now!
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Mondo's replyOfficial
07 Feb 2022, 08:21Good day Oom,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO180376
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO180376
Regards,
The Mondo Team
Mondo's reply07 Feb 2022, 08:21
Official
Good day Oom,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO180376
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO180376
Regards,
The Mondo Team