RA
Rudolf A
1 reviews | Active since Jan 2022
01 Feb 2022, 07:58
Mondo / MTN ********
Mondo sold two MTN Home Router contracts to my mother of 85 years old. She does not even know what to do with it. She phoned Mondo within a week to cancel the contracts and the couriers came back to pick up the routers. It is 3 months now that she is trying to cancel the contracts but her account is still debited with the money. MTN just say they cannot do anything, it must be followed up with Mondo and Mondo is not doing anything to cancel the contracts. Their story is the same verytime I phone them - they are waiting for RMA numbers from the warehouse. They are ********, and it is a pity that MTN is not willing to help either.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
01 Feb 2022, 08:13Good day Rudolf,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177595
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177595
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 08:13
Official
Good day Rudolf,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177595
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177595
Regards,
The Mondo Team
RA
Rudolf A's updateReviewer Update
08 Feb 2022, 17:21Name: Mrs Rosella E Kemp
Cell: ***
ID Nr: *** 085
Cell: ***
ID Nr: *** 085
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Rudolf A's update08 Feb 2022, 17:21
Reviewer Update
Name: Mrs Rosella E Kemp
Cell: ***
ID Nr: *** 085
Cell: ***
ID Nr: *** 085
Mondo's replyOfficial
09 Feb 2022, 10:20Hi Rudolf,
Trust you are well.
Thank you for the above information.
Kindly note that your mom's query has been escalated to the relevant department.
Once we receive feedback, we will advise accordingly.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above information.
Kindly note that your mom's query has been escalated to the relevant department.
Once we receive feedback, we will advise accordingly.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 10:20
Official
Hi Rudolf,
Trust you are well.
Thank you for the above information.
Kindly note that your mom's query has been escalated to the relevant department.
Once we receive feedback, we will advise accordingly.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above information.
Kindly note that your mom's query has been escalated to the relevant department.
Once we receive feedback, we will advise accordingly.
Regards,
The Mondo Team
RA
Rudolf A's updateReviewer Update
02 Mar 2022, 15:41I received no feedback from Mondo but this is the current status:
MTN cancelled both the contacts now but my mother has to pay cancellation costs of R4 332 plus VAT!!! She returned both routers to Mondo within 7 days and asked for the contracts to be cancelled. Because my mother has to pay the cancellation costs of the two contracts Mondo will have to return the two routers to my mother else it will be seen as theft.
MTN cancelled both the contacts now but my mother has to pay cancellation costs of R4 332 plus VAT!!! She returned both routers to Mondo within 7 days and asked for the contracts to be cancelled. Because my mother has to pay the cancellation costs of the two contracts Mondo will have to return the two routers to my mother else it will be seen as theft.
RA
Rudolf A's update02 Mar 2022, 15:41
Reviewer Update
I received no feedback from Mondo but this is the current status:
MTN cancelled both the contacts now but my mother has to pay cancellation costs of R4 332 plus VAT!!! She returned both routers to Mondo within 7 days and asked for the contracts to be cancelled. Because my mother has to pay the cancellation costs of the two contracts Mondo will have to return the two routers to my mother else it will be seen as theft.
MTN cancelled both the contacts now but my mother has to pay cancellation costs of R4 332 plus VAT!!! She returned both routers to Mondo within 7 days and asked for the contracts to be cancelled. Because my mother has to pay the cancellation costs of the two contracts Mondo will have to return the two routers to my mother else it will be seen as theft.
Mondo's replyOfficial
30 May 2022, 16:00Hi Rudolf,
Please note that an urgent credit request has been sent to the MTN team.
Regards,
The Mondo Team
Please note that an urgent credit request has been sent to the MTN team.
Regards,
The Mondo Team
Mondo's reply30 May 2022, 16:00
Official
Hi Rudolf,
Please note that an urgent credit request has been sent to the MTN team.
Regards,
The Mondo Team
Please note that an urgent credit request has been sent to the MTN team.
Regards,
The Mondo Team