Mondo MTN ****

A Mondo sales person sold me a new data contract when my number became due for an upgrade. All sounded great over the phone. Problem is, the new contract is a "Stay at home" LTE contract, and with this specific contract I was supposed to get the "Stay at home modem and a LTE sim card that works with this router. I never got these items. This means that I cannot ever use the data or this new contract. I then spoke to Bhavisha from Mondo Customer Care around the 17th of May. She then advised that she can see on the system that I haven't use any data yet (How can I in any case), and that the new contract is in a cooling off period, so she can definitely do a contract reversal. I heard nothing from them. Twice I looked on the "My MTN" app on that sim card to see if they had done the reversal, but nothing. Yesterday, 21 June, I emailed Mondo customer care with this query. The response was that it shows on their system that I had used some of the data, and now i have to pay for that contract !!??? *** ?? So logging into the "MY MTN" app shows as using data on the contract ? Problem now, is that I have to pay for the next THREE 3 years for something that I cannot even use !! Is this how Mondo do business ?