GE
Greg E

1 reviews | Active since Aug 2021

04 Feb 2022, 15:30

Mondo MTN Sales

I will start off by saying that the customer care team is really friendly and try help as best they can, hence the 1 star. That is where my compliments end. Im actually left pretty shocked by the whole experience. In December i was sold the wrong package, wrong contract terms, price... everything by a sales consultant. I very clearly said i was happy with my current my month to month, x amount of minutes and so on. He assured me i would be getting exactly the same just cheaper, so i went for it. Turns out he sold me a 24 month contact, different price to what he said, 1/4 the minutes... When i found out i contested it, i won BUT now they cant put me back on the month by month i was on before even though MTN says they can. Now i have to pay MORE for the same/similar package. What BS! Please if Mondo calls trying to sell you a cellphone package, put down the phone!!

0
Replies (6)
Mondo
Mondo's reply04 Feb 2022, 15:31
Official
 Good day Greg,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO180047
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply21 Feb 2022, 08:41
Official
Hi Greg,

Trust you are well.

Please note that your MTN cancellation has been done and a refund request has been sent to the relevant department.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team
GE
Greg E's update21 Feb 2022, 10:32
Reviewer Update
Thank for that. We still have the problem of that i now have to pay more for the month to month package i was on before. Not once has a Mondo consultant tried to contact me to correct this. Everytime i have to call you at my expense.
Mondo
Mondo's reply22 Feb 2022, 15:28
Official
Hi Greg,

You are welcome.

Please note that your line was deactivated, therefore, you will not be liable to pay a subscription every month.

Regards,

The Mondo Team
GE
Greg E's update22 Feb 2022, 18:17
Reviewer Update
The Mondo Team,

You seem to be missing the whole point here. Its not about ME being liable. Its about YOU being liable. Until you have corrected what has happened here and i am paying the same amount for the package i was on before, this is not concluded. PLEASE go back and review my case from the beginning.

Many thanks

Greg
Mondo
Mondo's reply30 May 2022, 14:21
Official
Hi Greg,

Trust you are well.

Please note that your MTN cancellation was done and credit was passed to your MTN account in February 2022.

Kindly note that we have sent you an email with the Proof of Payment.

Your query will now be closed.

Should you require further assistance, please contact our Customer Care Team.

Have a great day further.

Regards,

The Rewardsco Team