1 reviews | Active since Aug 2021
Mondo MTN Sales
I will start off by saying that the customer care team is really friendly and try help as best they can, hence the 1 star. That is where my compliments end. Im actually left pretty shocked by the whole experience. In December i was sold the wrong package, wrong contract terms, price... everything by a sales consultant. I very clearly said i was happy with my current my month to month, x amount of minutes and so on. He assured me i would be getting exactly the same just cheaper, so i went for it. Turns out he sold me a 24 month contact, different price to what he said, 1/4 the minutes... When i found out i contested it, i won BUT now they cant put me back on the month by month i was on before even though MTN says they can. Now i have to pay MORE for the same/similar package. What BS! Please if Mondo calls trying to sell you a cellphone package, put down the phone!!
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO180047
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO180047
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a refund request has been sent to the relevant department.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a refund request has been sent to the relevant department.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
You are welcome.
Please note that your line was deactivated, therefore, you will not be liable to pay a subscription every month.
Regards,
The Mondo Team
You are welcome.
Please note that your line was deactivated, therefore, you will not be liable to pay a subscription every month.
Regards,
The Mondo Team
You seem to be missing the whole point here. Its not about ME being liable. Its about YOU being liable. Until you have corrected what has happened here and i am paying the same amount for the package i was on before, this is not concluded. PLEASE go back and review my case from the beginning.
Many thanks
Greg
You seem to be missing the whole point here. Its not about ME being liable. Its about YOU being liable. Until you have corrected what has happened here and i am paying the same amount for the package i was on before, this is not concluded. PLEASE go back and review my case from the beginning.
Many thanks
Greg
