Mondo Mtn Rewardsco ****py customer care service

I have had the worst customer handling objection experience at Mondo Mtn rewardco.

I would advise NO ONE BUYS or take any contract with Rewardsco Mondo MTN,TELKOM OR VODACOM in general. their customer service management is the most *********** I have ever seen in the world of customer service management. YOU WILL BE ON YOUR OWN WHEN THEY MESS UP YOUR DELIVERY CONTACT DETAILS.

Since January 17th 2020 waiting for a modem and sim card, I phoned the courier company DSV, only to find out my contact details are incorrect, phoned MONDO MTN customer service, they promised it will be sorted, give us your rating of the experience you've had, AT MONDO REWARDCO MTN you deserve a MINUS 100. Today it is the 16th of March 2020 I have not received my items and when I check for the 6th times in 3 weeks, I was told by Mr Jason Naidoo that my items are re-despatched from MTN WAREHOUSE TO DSV couriers warehouse but was promised delivery last week from Ms Prenusha Maduray, why not explain your process so I don't need to work myself out for nothing, why promise LIES to an already Irate customer. A customer who has been patient enough through your incompetency of your customer service management levels.

Don't expect a call back to check up on you if you are sorted, they shift blame form sales department to MTN, if not MTN it is DSV FAULT.

For a peace of mind, do not trust anything a Mondo rewardsco MTN consultant is saying to you, you will be on your own when you need to enquire about your delivery not arriving, what use it is to me to use my current personal services to do their jobs and not get compensated for it, why must I be the one who tries to fix their customer service management matters where else they collected a commission on my sale.

I had to find out myself why the long wait with delivery. I had to contact them on why I am not receiving my items, I am still waiting to find joy on the ****py service.

I would not have taken this regrettable contract if it was something I did not need. I wonder all the promises their sales consultant made will be honoured, in facts I have lost all fate in this company and its subsidiary.

check for yourself from other reviews from previous buyers, you will see they are very *********** and they should go additional training to understand their customers, they should not sell anything anymore.