AB
AYANDA B
1 reviews | Active since Mar 2017
14 May 2022, 22:26
Mondo MTN Poor customer service and communication
Their service is BAD and MISLEADING!
I app**** for a contract on the 1st of May 2022 and was told it may take up to 6 days and today is already day 14th and nothing from the Mondo team. My immediate response, is to cancel the application ASAP! Customer service is very poor. The least that could have been done was to give a phone call or send an email about the delay or tell me whether MTN has approved or declined my application.
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Mondo's replyOfficial
15 May 2022, 13:02Hi Ayanda ,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO225899
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO225899
Regards,
The Mondo Team
Mondo's reply15 May 2022, 13:02
Official
Hi Ayanda ,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO225899
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO225899
Regards,
The Mondo Team