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Privilege M
1 reviews | Active since Dec 2021
23 May 2022, 17:43
Mondo MTN pathetic customer service
Pathetic customer service, i did an upgrade with them on the 20th of April and upto date no delivery and no communication at all until i called them only for them to they me they don't have the device in stock like really after the whole month no one bothered to communicate with me the lady told me she doesn't know when they will get stock what kind of customer service is that disgusting
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Replies (2)0
Replies (2)
Mondo's replyOfficial
23 May 2022, 19:38 Good day Privilege,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO229980 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO229980 .
Regards,
The Mondo Team
Mondo's reply23 May 2022, 19:38
Official
Good day Privilege,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO229980 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO229980 .
Regards,
The Mondo Team
Mondo's replyOfficial
22 Jul 2022, 16:22Hi Privilege,
Trust you are well.
We have found that the MTN application that was done by Mondo reflects as canceled.
Your query will now be closed.
We do apologize for the delayed response.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
We have found that the MTN application that was done by Mondo reflects as canceled.
Your query will now be closed.
We do apologize for the delayed response.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply22 Jul 2022, 16:22
Official
Hi Privilege,
Trust you are well.
We have found that the MTN application that was done by Mondo reflects as canceled.
Your query will now be closed.
We do apologize for the delayed response.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
We have found that the MTN application that was done by Mondo reflects as canceled.
Your query will now be closed.
We do apologize for the delayed response.
Have a lovely day further.
Regards,
The Mondo Team