DL
Derinda L
1 reviews | Active since Jan 2018
05 Oct 2021, 12:20
Mondo / MTN - never again
I had the worst experience with this company. On 15 September I app**** for an online deal via MTN. 17 September I get confirmation my checks is approved and I will be contacted within 3 days. I get a call, the gentlemen said my application is approved, credit checks approved we discussed delivery details etc. NO COMMUNICATION AFTER THAT I have been sending emails, been calling them and at first they give me a number for the courier company, who then advised they dont have my order yet then there was no stock and in between I get told the matter is escalated to the supervisors, sales teams etc. No one contacted me!!! Worst service ever. If only I new it would take 14 week days and counting I would have never app****!
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
06 Oct 2021, 07:21 Hi Derinda,
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141055.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141055.
Regards,
The Mondo Team
Mondo's reply06 Oct 2021, 07:21
Official
Hi Derinda,
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141055.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141055.
Regards,
The Mondo Team
DL
Derinda L's updateReviewer Update
09 Oct 2021, 16:09Still no feedback received!!!!!!
DL
Derinda L's update09 Oct 2021, 16:09
Reviewer Update
Still no feedback received!!!!!!
Mondo's replyOfficial
09 Oct 2021, 16:28Hi Derinda,
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply09 Oct 2021, 16:28
Official
Hi Derinda,
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
DL
Derinda L's updateReviewer Update
11 Oct 2021, 10:04Good Morning Mondo,
I sent an email to your sales department and they came back to say my application has been cancelled.
Why would all the previous emails and phone calls I made be lies? And when were you going to notify me of this?
All I have heard from the 17th of september was you are awaiting stock and my application is approved.
What happened in this time????????
This is unacceptable I have been waiting for weeks!!! Only to get a response that my application is cancelled!!!!!!!
I sent an email to your sales department and they came back to say my application has been cancelled.
Why would all the previous emails and phone calls I made be lies? And when were you going to notify me of this?
All I have heard from the 17th of september was you are awaiting stock and my application is approved.
What happened in this time????????
This is unacceptable I have been waiting for weeks!!! Only to get a response that my application is cancelled!!!!!!!
DL
Derinda L's update11 Oct 2021, 10:04
Reviewer Update
Good Morning Mondo,
I sent an email to your sales department and they came back to say my application has been cancelled.
Why would all the previous emails and phone calls I made be lies? And when were you going to notify me of this?
All I have heard from the 17th of september was you are awaiting stock and my application is approved.
What happened in this time????????
This is unacceptable I have been waiting for weeks!!! Only to get a response that my application is cancelled!!!!!!!
I sent an email to your sales department and they came back to say my application has been cancelled.
Why would all the previous emails and phone calls I made be lies? And when were you going to notify me of this?
All I have heard from the 17th of september was you are awaiting stock and my application is approved.
What happened in this time????????
This is unacceptable I have been waiting for weeks!!! Only to get a response that my application is cancelled!!!!!!!
Mondo's replyOfficial
11 Oct 2021, 10:51Hi Derinda,
Trust you are well.
As discussed with Mondo, please note that we have sent a request to the sales team to contact your regarding your MTN application.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that we have sent a request to the sales team to contact your regarding your MTN application.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply11 Oct 2021, 10:51
Official
Hi Derinda,
Trust you are well.
As discussed with Mondo, please note that we have sent a request to the sales team to contact your regarding your MTN application.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that we have sent a request to the sales team to contact your regarding your MTN application.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
DL
Derinda L's updateReviewer Update
11 Oct 2021, 11:18Good day, Thank you for getting back to me and explaining why my order was cancelled.
I appreciate it
I appreciate it
DL
Derinda L's update11 Oct 2021, 11:18
Reviewer Update
Good day, Thank you for getting back to me and explaining why my order was cancelled.
I appreciate it
I appreciate it
Mondo's replyOfficial
11 Oct 2021, 11:23Hi Derinda,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply11 Oct 2021, 11:23
Official
Hi Derinda,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
DL
Derinda L's updateReviewer Update
22 Oct 2021, 13:24Good day Mondo.
So till date NO ONE PHONED ME!? This is now dragged on for a month! Is this what you call customer service?
So till date NO ONE PHONED ME!? This is now dragged on for a month! Is this what you call customer service?
DL
Derinda L's update22 Oct 2021, 13:24
Reviewer Update
Good day Mondo.
So till date NO ONE PHONED ME!? This is now dragged on for a month! Is this what you call customer service?
So till date NO ONE PHONED ME!? This is now dragged on for a month! Is this what you call customer service?
Mondo's replyOfficial
22 Oct 2021, 16:19Good day,
Please note that a follow up has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that a follow up has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply22 Oct 2021, 16:19
Official
Good day,
Please note that a follow up has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that a follow up has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team