BM
Bongiwe M
1 reviews | Active since Aug 2021
08 Jan 2022, 12:42
Mondo MTN is a **** and they don’t want to fix their mess
Mondo MTN has never been helpful with my complain since July 2021 it’s been 6 months now and my contract hasn’t been cancelled I keep calling and the last time I called they hanged up the phone in my ear been waiting for feedback from them but still, I didn’t wanna take this matter far but seems like I don’t have a choice now, you the worse company EVER and this this matter this not fixed by the end of January then I’m taking serious steps
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Jan 2022, 13:25Good day Bongiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO140006
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO140006
Regards,
The Mondo Team
Mondo's reply08 Jan 2022, 13:25
Official
Good day Bongiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO140006
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO140006
Regards,
The Mondo Team
BM
Bongiwe M's updateReviewer Update
08 Jan 2022, 15:52Been investigating for almost 6 months now, I’m not understanding, it’s so frustrating having to be going all round to try solve this matter , I’m never contacted back it’s always me contacting
BM
Bongiwe M's update08 Jan 2022, 15:52
Reviewer Update
Been investigating for almost 6 months now, I’m not understanding, it’s so frustrating having to be going all round to try solve this matter , I’m never contacted back it’s always me contacting
Mondo's replyOfficial
10 Jan 2022, 08:17Good day,
We do apologize for the delay.
Kindly note that your query has been escalated to the MTN team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the delay.
Kindly note that your query has been escalated to the MTN team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply10 Jan 2022, 08:17
Official
Good day,
We do apologize for the delay.
Kindly note that your query has been escalated to the MTN team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the delay.
Kindly note that your query has been escalated to the MTN team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team