SN
Sibusisiwe N
1 reviews | Active since Jan 2020
01 Mar 2022, 13:54
Mondo Mtn is a no no for me!
I was called by a consultant and offered me a deal. i accepted. Then when I had started using the data but found out that it was not what I had agreed to. I called and cancelled. Investigation was done and they found out that they consultant sold me the wrong deal. I then cancelled and was promised that my account will not be debited but it has. I am now trying to call them but I am not getting through. I am very unhappy with their service
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Mar 2022, 13:59Hi Sibusisiwe,
Trust you are well.
Thank you for taking the time to write to us about your pending MTN cancellation.
Kindly note that a follow up on cancellation has been sent to the MTN team.
Once we receive feedback we will advise you accordingly.
We do apologize for the level of service which you have received thus far.
Case No: RCO191772
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your pending MTN cancellation.
Kindly note that a follow up on cancellation has been sent to the MTN team.
Once we receive feedback we will advise you accordingly.
We do apologize for the level of service which you have received thus far.
Case No: RCO191772
Regards,
The Mondo Team
Mondo's reply01 Mar 2022, 13:59
Official
Hi Sibusisiwe,
Trust you are well.
Thank you for taking the time to write to us about your pending MTN cancellation.
Kindly note that a follow up on cancellation has been sent to the MTN team.
Once we receive feedback we will advise you accordingly.
We do apologize for the level of service which you have received thus far.
Case No: RCO191772
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your pending MTN cancellation.
Kindly note that a follow up on cancellation has been sent to the MTN team.
Once we receive feedback we will advise you accordingly.
We do apologize for the level of service which you have received thus far.
Case No: RCO191772
Regards,
The Mondo Team
Mondo's replyOfficial
07 Mar 2022, 10:59Hi Sibusisiwe,
Trust you are well.
Please note that your MTN cancellation has been done and a credit request has been submitted.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a credit request has been submitted.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply07 Mar 2022, 10:59
Official
Hi Sibusisiwe,
Trust you are well.
Please note that your MTN cancellation has been done and a credit request has been submitted.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a credit request has been submitted.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team