DN
Desire N

1 reviews | Active since Dec 2022

09 Jul 2025, 07:44

Mondo MTN home WiFi ****

Mondo sold me an MTN home WiFi package under false information. They are refusing to take accountability and so is MTN for the incorrect sale.Even after I returned the router and communicating they still cannot offer me a solution. 3 months into a 24 month contract and I've been paying without fail for a service that didn't work. Mtn told me I would be responsible for paying a penalty for cancelling the contract before it ended. The WiFi doesn't work! How can I be expected to pay monthly for 2 whole years for no WiFi connectivity. This is utter nonsense. Both MTN as well as Mondo need to take FULL accountability for their error. Mondo as the online sales company failed me and MTN coverage department failed me. After a month of back and forth,over R300 spent on airtime to stay on hold and still not reach a satisfactory solution. Online sales low key **** customers into buying products online/telephonically by selling lies and no support afterwards. The sales guy at Mondo had one job.....make sure you check that the area does indeed have coverage. He failed to do that amd he should be held responsible.

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