MM
Motlalepule M
1 reviews | Active since Mar 2023
14 Mar 2023, 11:11
Mondo MTN
Worst service ever! No communication with the client. I did an upgrade in December and they delivered a wrong phone, then returned it the same day in Menlyn Pretoria (MTN store). To date I'm still struggling with them to cancel the upgrade and being billing for something I don't have.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
14 Mar 2023, 11:57Good day Motlalepule,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364246
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364246
Regards,
The Mondo Team
Mondo's reply14 Mar 2023, 11:57
Official
Good day Motlalepule,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364246
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364246
Regards,
The Mondo Team
MM
Motlalepule M's updateReviewer Update
18 Mar 2023, 13:22I'm waiting for a response instead of billing me on something I don't have. I'm exhausted this matter should have been long resolved. 👎🏽👎🏽 please improve on service because you are offering none to me zero!
MM
Motlalepule M's update18 Mar 2023, 13:22
Reviewer Update
I'm waiting for a response instead of billing me on something I don't have. I'm exhausted this matter should have been long resolved. 👎🏽👎🏽 please improve on service because you are offering none to me zero!
Mondo's replyOfficial
22 Mar 2023, 13:52Hi Motlalepule,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 13:52
Official
Hi Motlalepule,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team