MJTG
Mmatsheko Johannah Thabang Gumbi
1 reviews | Active since Oct 2021
17 Dec 2021, 15:00
Mondo MTN department
Mondo MTN department specifically does not even deserve a star at all. I have since sent a debit order query on 2 November to this day it is not resolved. Its a story after another.when they have to credit me back. I did not even activate their sim card because they sold me a contract and uploaded a wrong amount. I am so frustrated and furtherup with thier pathetic service. 😡🤮🤢to think I use my airtime, time and money to call it makes me sick to my stomach.
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Mondo's replyOfficial
17 Dec 2021, 15:08Good day Mmatsheko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO162686
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO162686
Regards,
The Mondo Team
Mondo's reply17 Dec 2021, 15:08
Official
Good day Mmatsheko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO162686
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO162686
Regards,
The Mondo Team