MR
Murida R
1 reviews | Active since Sept 2020
15 Sept 2020, 08:13
Mondo - MTN data Contract
On the morning of the 17th of April a consultant connect me regarding a data sim contract I agreed MONDO - MTN BLUE DATA 5G, 20GB (10GB day 10GB night ) for R199. Couple hours later I send an email requesting them to cancel. 11/05/2020 I send another email for cancellation. I called 22/06/2020 *** for a cancellation of my MTN contract. 05/08/2020 I send another follow up email to this day no response. The emails just continued being send with no feedback from Mondo. At the same time all these correspondence was send to MTN as well and they advise that Mondo should cancel the contract.
Just a few more dates emails was send to Mondo regarding cancellation. 17/04/2020 01/05/2020 05/05/2020 11/05/2020 05/08/2020 17/08/2020 14/09/2020
Helpful (0)
Replies (16)0
Replies (16)
Mondo's replyOfficial
15 Sept 2020, 08:22Hello Murida
Thank you for writing to us.
A consultant will be in touch with you.
Regards,
The Mondo Team
Thank you for writing to us.
A consultant will be in touch with you.
Regards,
The Mondo Team
Best regards,
Mondo's reply15 Sept 2020, 08:22
Official
Hello Murida
Thank you for writing to us.
A consultant will be in touch with you.
Regards,
The Mondo Team
Thank you for writing to us.
A consultant will be in touch with you.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
15 Sept 2020, 15:05Hello Murida
Please note that our team has attempted contacting you with no success.
Kindly respond to our email to advise what is the best possible time to contact you.
Regards,
The Mondo Team
Please note that our team has attempted contacting you with no success.
Kindly respond to our email to advise what is the best possible time to contact you.
Regards,
The Mondo Team
Best regards,
Mondo's reply15 Sept 2020, 15:05
Official
Hello Murida
Please note that our team has attempted contacting you with no success.
Kindly respond to our email to advise what is the best possible time to contact you.
Regards,
The Mondo Team
Please note that our team has attempted contacting you with no success.
Kindly respond to our email to advise what is the best possible time to contact you.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
16 Sept 2020, 09:38Hello Murida
As discussed with our consultant, please note that the cancellation has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that the cancellation has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's reply16 Sept 2020, 09:38
Official
Hello Murida
As discussed with our consultant, please note that the cancellation has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that the cancellation has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
21 Sept 2020, 11:17Hello Murida
As discussed with our consultant, please note that your cancellation has been escalated to MTN.
Our team has advised them to place priority on your cancellation.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that your cancellation has been escalated to MTN.
Our team has advised them to place priority on your cancellation.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's reply21 Sept 2020, 11:17
Official
Hello Murida
As discussed with our consultant, please note that your cancellation has been escalated to MTN.
Our team has advised them to place priority on your cancellation.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that your cancellation has been escalated to MTN.
Our team has advised them to place priority on your cancellation.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
25 Sept 2020, 13:42Hello Murida
As discussed with Amanda, please note that your cancellation has been escalated to MTN and we have requested that they give this top priority.
We will provide feedbcak once recieved.
Regards,
The Mondo Team
As discussed with Amanda, please note that your cancellation has been escalated to MTN and we have requested that they give this top priority.
We will provide feedbcak once recieved.
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Sept 2020, 13:42
Official
Hello Murida
As discussed with Amanda, please note that your cancellation has been escalated to MTN and we have requested that they give this top priority.
We will provide feedbcak once recieved.
Regards,
The Mondo Team
As discussed with Amanda, please note that your cancellation has been escalated to MTN and we have requested that they give this top priority.
We will provide feedbcak once recieved.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
29 Sept 2020, 16:53Hello Murida
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's reply29 Sept 2020, 16:53
Official
Hello Murida
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
02 Oct 2020, 13:23Hello Murida
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's reply02 Oct 2020, 13:23
Official
Hello Murida
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
06 Oct 2020, 10:07Hello Murida
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Oct 2020, 10:07
Official
Hello Murida
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation has been escalated to MTN and we have requested that priority is placed on this.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
13 Oct 2020, 11:14Hello Murida
Please note that your cancellation is in progress. Our team is working around the clock to resolve this.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation is in progress. Our team is working around the clock to resolve this.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's reply13 Oct 2020, 11:14
Official
Hello Murida
Please note that your cancellation is in progress. Our team is working around the clock to resolve this.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation is in progress. Our team is working around the clock to resolve this.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
19 Oct 2020, 10:30Hello Murida
Please note that your cancellation is in progress.
Our team has requested that MTN prioritize this request.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation is in progress.
Our team has requested that MTN prioritize this request.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Oct 2020, 10:30
Official
Hello Murida
Please note that your cancellation is in progress.
Our team has requested that MTN prioritize this request.
We will provide feedback once received.
Regards,
The Mondo Team
Please note that your cancellation is in progress.
Our team has requested that MTN prioritize this request.
We will provide feedback once received.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
22 Oct 2020, 15:41Hello Murida
As discussed with our consultant, please note that we have escalated your cancellation to MTN and requested that priority be placed on this.
We will revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to MTN and requested that priority be placed on this.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply22 Oct 2020, 15:41
Official
Hello Murida
As discussed with our consultant, please note that we have escalated your cancellation to MTN and requested that priority be placed on this.
We will revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to MTN and requested that priority be placed on this.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
05 Nov 2020, 11:43Hello Murida
As per your communication with our consultant, please note that your contract is deactivated and your query is resolved.
Should you have any further queries please feel free to call our team on ***.
Regards,
The Mondo Team
As per your communication with our consultant, please note that your contract is deactivated and your query is resolved.
Should you have any further queries please feel free to call our team on ***.
Regards,
The Mondo Team
Best regards,
Mondo's reply05 Nov 2020, 11:43
Official
Hello Murida
As per your communication with our consultant, please note that your contract is deactivated and your query is resolved.
Should you have any further queries please feel free to call our team on ***.
Regards,
The Mondo Team
As per your communication with our consultant, please note that your contract is deactivated and your query is resolved.
Should you have any further queries please feel free to call our team on ***.
Regards,
The Mondo Team
Best regards,
MR
Murida R's updateReviewer Update
07 Dec 2020, 12:00as per my request i would like a document from both Mondo and MTN stating that my contract has been deactivated.
MR
Murida R's update07 Dec 2020, 12:00
Reviewer Update
as per my request i would like a document from both Mondo and MTN stating that my contract has been deactivated.
Mondo's replyOfficial
07 Dec 2020, 12:25Hello Murida
Please note that we have escalated your request to the relevant department.
We will revert with feedback.
Regards,
The Mondo Team
Please note that we have escalated your request to the relevant department.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply07 Dec 2020, 12:25
Official
Hello Murida
Please note that we have escalated your request to the relevant department.
We will revert with feedback.
Regards,
The Mondo Team
Please note that we have escalated your request to the relevant department.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
MR
Murida R's updateReviewer Update
08 Feb 2022, 08:03still no feedback
MR
Murida R's update08 Feb 2022, 08:03
Reviewer Update
still no feedback
Mondo's replyOfficial
12 Jan 2023, 11:49Hi Murida,
Trust you are well.
Thank you for the above response.
Please note that we have sent your request to the MTN Cancellations Dept. for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that we have sent your request to the MTN Cancellations Dept. for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
Mondo's reply12 Jan 2023, 11:49
Official
Hi Murida,
Trust you are well.
Thank you for the above response.
Please note that we have sent your request to the MTN Cancellations Dept. for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that we have sent your request to the MTN Cancellations Dept. for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,