1 reviews | Active since Feb 2019
MONDO & MTN customer care bad service
I signed up for a contract of a laptop and a router, I recieved the devices but the laptop is super slow for a new laptop (I know and understand the specs), the router never connected since. These devices troubled me since I received them. I made calls & emails to both MTN & Mondo no one could assist me. A month later after complaining I recieved an email from MTN informing me that my application is pending, that time I had the devices for a month. 2 months after I had a call from one of MTN consultants who informed me that they will arrange to get me a new laptop and the router and I'm still waiting till this day. Last month I got another call from a different consultant and told me she will escalate this matter and send me a ticket number, till this day no one called. Now my MTN bill is piling up and there's no way that I will pay for the devices that are not working, and this is affecting my great credit score so bad :( !!!
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO413699 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO413699 .
Regards,
The Mondo Team
It has been 20 days since I reached out to your customer care representative, as you stated, but I have not received any contact from them. The reason I entered into this agreement was because I am in need of this laptop. I kindly request that you prioritize your clients' needs and assist me by examining the laptop to determine the issue with the machine. Is that too much to ask?
Your Case Number is: RCO413699
It has been 20 days since I reached out to your customer care representative, as you stated, but I have not received any contact from them. The reason I entered into this agreement was because I am in need of this laptop. I kindly request that you prioritize your clients' needs and assist me by examining the laptop to determine the issue with the machine. Is that too much to ask?
Your Case Number is: RCO413699