LS
Lucyn S
1 reviews | Active since Sept 2021
18 Oct 2021, 17:26
Mondo-MTN contract upgrade
Mondo-MTN upgrade I am very disappointed and upset with mondo. I did an upgrade online on the 10th of September, went to mtn store the next day to cancel and return their router as this was not what i was looking for. Mtn told me to contact Mondo for cancelation of which did and was told it would only take 5 to 10 working days, after that was told another 7 to 14 working days and now they are giving me a run around saying they are waiting for MTN and MTN is telling to contact Mondo. I am paying for this even though I am not using it and they received their device. I really don't know what to do anymore.
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Replies (2)
Mondo's replyOfficial
18 Oct 2021, 18:22Hi Lucyn,
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO144450
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO144450
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 18:22
Official
Hi Lucyn,
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO144450
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO144450
Regards,
The Mondo Team
Mondo's replyOfficial
10 Nov 2021, 12:50Hi Lucyn,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
We do apologize for the delay.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
We do apologize for the delay.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply10 Nov 2021, 12:50
Official
Hi Lucyn,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
We do apologize for the delay.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
We do apologize for the delay.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team