MA
Madira A

1 reviews | Active since Apr 2021

10 Apr 2021, 23:36

Mondo mtn contract sim

Mondo has sold me a lie.i was approached by the consultant to take 2 sim contract which I did because he said I can upgrade for a phone after 20 days .worse part he put me on 36 month without my knowledge. Now am stuck with 2 sim which I asked for cancellation for month which I don't see it happening. Investigation were done and completed but everytime I call .they tell me different storie. Mtn on the other hand is busy charging me for services am not using because mondo does not want cancel the contrac***** been for month now since I approach them but with no luck.i really feel ****med because I could get a phone either as per consultant promise.Worse service ever.i really need assistance asap

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Replies (5)
Mondo
Mondo's reply12 Apr 2021, 09:23
Official
Hi Madira  Thank you for taking the time to share your concerns with us.  We are extremely sorry for the level of service you have received.  Our team is working around the clock on your cancellation query.  One of our consultants will be in contact with you shortly.  Ref Number: RCO116113  Regards,  The Mondo Team 

Best regards,

Mondo
Mondo's reply12 Apr 2021, 17:22
Official
Hi Madira  Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful. 

Our team has escalated your cancellation query to MTN. 

We will keep you updated on the progress of this. Regards,  The Mondo Team 

Best regards,

Mondo
Mondo's reply19 Apr 2021, 10:55
Official
Hi Madira  As discussed with our consultant, please note that we have made the payment to your bank account.

Kindly make payment to MTN for your account to be updated in order for the cancellation to be done.

Also, you have advised that you will update us.

We look forward to hearing from you.

Regards,  The Mondo Team 

Best regards,

Mondo
Mondo's reply22 Apr 2021, 09:18
Official
Hi Madira,
Thank you for emailing our team to advise when payment will be made to MTN.
Please may we request that you email us the proof of payment.
Regards,
The Mondo Team 

Best regards,

Mondo
Mondo's reply26 Apr 2021, 14:45
Official
Hi Madira,
As discussed with Kim, please note that MTN has confirmed that your contract is deactivated.

Your query is resolved and will be closed.

Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team 

Best regards,