SM
Samukelisiwe M
1 reviews | Active since Sept 2022
12 Sept 2022, 15:33
Mondo MTN Contract
Very poor service, no communication.. It's almost 2 weeks waiting for my device. They said that I will receive my new phone today but nothing has been said.
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
12 Sept 2022, 16:03Hi Samukelisiwe,
Thank you for taking the time to write to us about your MTN application query.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the delay.
Case No: RCO271318
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the delay.
Case No: RCO271318
Regards,
The Mondo Team
Mondo's reply12 Sept 2022, 16:03
Official
Hi Samukelisiwe,
Thank you for taking the time to write to us about your MTN application query.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the delay.
Case No: RCO271318
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the delay.
Case No: RCO271318
Regards,
The Mondo Team
SM
Samukelisiwe M's updateReviewer Update
13 Sept 2022, 11:58Please, if I don't get the device by the end of this week .. Kindly cancel it because soon you'll debit money from my account while I don't have the device.
SM
Samukelisiwe M's update13 Sept 2022, 11:58
Reviewer Update
Please, if I don't get the device by the end of this week .. Kindly cancel it because soon you'll debit money from my account while I don't have the device.
Mondo's replyOfficial
13 Sept 2022, 12:39Hi Samukelisiwe,
Please note that we are currently working on your query.
Regards,
The Mondo Team
Please note that we are currently working on your query.
Regards,
The Mondo Team
Mondo's reply13 Sept 2022, 12:39
Official
Hi Samukelisiwe,
Please note that we are currently working on your query.
Regards,
The Mondo Team
Please note that we are currently working on your query.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2022, 12:59Hi Samukelisiwe,
Trust you are well.
Please note that your recent MTN order has been finalized and is now out for delivery.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN order has been finalized and is now out for delivery.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply15 Sept 2022, 12:59
Official
Hi Samukelisiwe,
Trust you are well.
Please note that your recent MTN order has been finalized and is now out for delivery.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN order has been finalized and is now out for delivery.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2022, 13:00Hi Samukelisiwe,
Trust you are well.
Please note that your recent MTN order has been finalized and is now out for delivery.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN order has been finalized and is now out for delivery.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply15 Sept 2022, 13:00
Official
Hi Samukelisiwe,
Trust you are well.
Please note that your recent MTN order has been finalized and is now out for delivery.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN order has been finalized and is now out for delivery.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Sept 2022, 15:17Hi Samukelisiwe,
Trust you are well.
Please note that MTN will send you an invoice once the line is activated, therefore, we will only be able to confirm the amount once your invoice is generated.
Deal Details:
Apple_iPhone 13 128GB on MTN Mega Gigs XS for 36 Months contract @ R504 per month
Regards,
The Mondo Team
Trust you are well.
Please note that MTN will send you an invoice once the line is activated, therefore, we will only be able to confirm the amount once your invoice is generated.
Deal Details:
Apple_iPhone 13 128GB on MTN Mega Gigs XS for 36 Months contract @ R504 per month
Regards,
The Mondo Team
Mondo's reply19 Sept 2022, 15:17
Official
Hi Samukelisiwe,
Trust you are well.
Please note that MTN will send you an invoice once the line is activated, therefore, we will only be able to confirm the amount once your invoice is generated.
Deal Details:
Apple_iPhone 13 128GB on MTN Mega Gigs XS for 36 Months contract @ R504 per month
Regards,
The Mondo Team
Trust you are well.
Please note that MTN will send you an invoice once the line is activated, therefore, we will only be able to confirm the amount once your invoice is generated.
Deal Details:
Apple_iPhone 13 128GB on MTN Mega Gigs XS for 36 Months contract @ R504 per month
Regards,
The Mondo Team
SM
Samukelisiwe M's updateReviewer Update
21 Sept 2022, 12:44Hi, I'm still waiting for my device, it's almost 3 weeks now . DSV said that they'll deliver it yesterday but there's no communication, nothing.. I'm starting to think I'm being ****med here.. Please get back to me ASAP.
SM
Samukelisiwe M's update21 Sept 2022, 12:44
Reviewer Update
Hi, I'm still waiting for my device, it's almost 3 weeks now . DSV said that they'll deliver it yesterday but there's no communication, nothing.. I'm starting to think I'm being ****med here.. Please get back to me ASAP.
SM
Samukelisiwe M's updateReviewer Update
21 Sept 2022, 13:08I'm tired of this back and forth honestly. Poor communication from you, MTN and DSV.
SM
Samukelisiwe M's update21 Sept 2022, 13:08
Reviewer Update
I'm tired of this back and forth honestly. Poor communication from you, MTN and DSV.
Mondo's replyOfficial
04 Oct 2022, 15:05Hi Samukelisiwe,
Trust you are well.
We have found that you have received your MTN order.
Due to the above, your query will now be closed.
Have a great day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN order.
Due to the above, your query will now be closed.
Have a great day.
Regards,
The Mondo Team
Mondo's reply04 Oct 2022, 15:05
Official
Hi Samukelisiwe,
Trust you are well.
We have found that you have received your MTN order.
Due to the above, your query will now be closed.
Have a great day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN order.
Due to the above, your query will now be closed.
Have a great day.
Regards,
The Mondo Team