SD
Stewart D
1 reviews | Active since Oct 2020
03 Feb 2021, 11:22
Mondo - MTN contract
Firstly, the above company does not deserve ANY rating. I was offered a touch screen unit with a Pentium processor. When received - very promptly - was a base line laptop without the Pentium processor. After struggling to get the unit returned to MTN i passed on the return numbers as indicated. Since the middle of December 2020 I have been trying to get Mondo to confirm that the transaction was cancelled. Communication is now quite prompt in that an automated response is received to e-mails. NO further contact is made. I am now faced with an uphill battle to get MTN to reverse the contract.
Companies such as MONDO are the reason why tele-sales personnel are treated with the contampt they deserve.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
03 Feb 2021, 15:55Hi Stewart, As discussed, with our consultant, please note that we have escalated your query to DSV for the return reference number.
Once received, we will submit the cancellation.
Our team will keep you updated on the progress of this. Many thanks,
The Mondo Team
Once received, we will submit the cancellation.
Our team will keep you updated on the progress of this. Many thanks,
The Mondo Team
Mondo's reply03 Feb 2021, 15:55
Official
Hi Stewart, As discussed, with our consultant, please note that we have escalated your query to DSV for the return reference number.
Once received, we will submit the cancellation.
Our team will keep you updated on the progress of this. Many thanks,
The Mondo Team
Once received, we will submit the cancellation.
Our team will keep you updated on the progress of this. Many thanks,
The Mondo Team
SD
Stewart D's updateReviewer Update
04 Feb 2021, 08:43Extremely thankful that a response has been received. Kim contacted me yesterday and advised me of the above. As the goods were returned to an MTN store on December 15th I now expect that this matter be resolved VERY quickly. ALL the information was processed according to the terms and conditions and as such I do not see why I should be held accountable for any costs.
I handed the goods back to MTN and received the following IRMS numbers 381677, 381697.
What the routing is from MTN I do not know and it it not my concern.
Should DSV not be able to supply the information that you are looking for that is not my concern.
This matter MUST be resolved NOW.
Kim advised that it would be a god birthday present should the matter be resolved by my birthday. That is not acceptable.
I require this matter to be resolved today!!!!!!!!!!!!
I handed the goods back to MTN and received the following IRMS numbers 381677, 381697.
What the routing is from MTN I do not know and it it not my concern.
Should DSV not be able to supply the information that you are looking for that is not my concern.
This matter MUST be resolved NOW.
Kim advised that it would be a god birthday present should the matter be resolved by my birthday. That is not acceptable.
I require this matter to be resolved today!!!!!!!!!!!!
SD
Stewart D's update04 Feb 2021, 08:43
Reviewer Update
Extremely thankful that a response has been received. Kim contacted me yesterday and advised me of the above. As the goods were returned to an MTN store on December 15th I now expect that this matter be resolved VERY quickly. ALL the information was processed according to the terms and conditions and as such I do not see why I should be held accountable for any costs.
I handed the goods back to MTN and received the following IRMS numbers 381677, 381697.
What the routing is from MTN I do not know and it it not my concern.
Should DSV not be able to supply the information that you are looking for that is not my concern.
This matter MUST be resolved NOW.
Kim advised that it would be a god birthday present should the matter be resolved by my birthday. That is not acceptable.
I require this matter to be resolved today!!!!!!!!!!!!
I handed the goods back to MTN and received the following IRMS numbers 381677, 381697.
What the routing is from MTN I do not know and it it not my concern.
Should DSV not be able to supply the information that you are looking for that is not my concern.
This matter MUST be resolved NOW.
Kim advised that it would be a god birthday present should the matter be resolved by my birthday. That is not acceptable.
I require this matter to be resolved today!!!!!!!!!!!!
Mondo's replyOfficial
04 Feb 2021, 11:18Hi Stewart, As discussed with Kim, please note that we have received the return number and the cancellation request has been escalated to MTN to urgently assist.
We will keep you updated on the progress of this.
Many thanks,
The Mondo Team
We will keep you updated on the progress of this.
Many thanks,
The Mondo Team
Mondo's reply04 Feb 2021, 11:18
Official
Hi Stewart, As discussed with Kim, please note that we have received the return number and the cancellation request has been escalated to MTN to urgently assist.
We will keep you updated on the progress of this.
Many thanks,
The Mondo Team
We will keep you updated on the progress of this.
Many thanks,
The Mondo Team
Mondo's replyOfficial
10 Feb 2021, 14:27Hi Stewart, As discussed with Kim, please note that MTN has confirmed that your line has been deactivated and credits have been passed.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us.
Many thanks,
The Mondo Team
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us.
Many thanks,
The Mondo Team
Mondo's reply10 Feb 2021, 14:27
Official
Hi Stewart, As discussed with Kim, please note that MTN has confirmed that your line has been deactivated and credits have been passed.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us.
Many thanks,
The Mondo Team
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us.
Many thanks,
The Mondo Team
SD
Stewart D's updateReviewer Update
17 Feb 2021, 11:16I have, as promised by Kim, received a reference number relating to the credit that MTN is to process on my account.
It would therefore appear that my "problem" has been resolved - once credit has been received I will be able to finalise the issue.
It is extremely upsetting that a simple issue has to be raised in the public eye due to the incompetence of a few individuals within an organisation.
It would therefore appear that my "problem" has been resolved - once credit has been received I will be able to finalise the issue.
It is extremely upsetting that a simple issue has to be raised in the public eye due to the incompetence of a few individuals within an organisation.
SD
Stewart D's update17 Feb 2021, 11:16
Reviewer Update
I have, as promised by Kim, received a reference number relating to the credit that MTN is to process on my account.
It would therefore appear that my "problem" has been resolved - once credit has been received I will be able to finalise the issue.
It is extremely upsetting that a simple issue has to be raised in the public eye due to the incompetence of a few individuals within an organisation.
It would therefore appear that my "problem" has been resolved - once credit has been received I will be able to finalise the issue.
It is extremely upsetting that a simple issue has to be raised in the public eye due to the incompetence of a few individuals within an organisation.
Mondo's replyOfficial
17 Feb 2021, 16:08Hi Stewart, Thank you for writing to us.
We apologize for the service you have received.
Should you have any further queries please feel free to call or email our team.
Many thanks,
The Mondo Team
We apologize for the service you have received.
Should you have any further queries please feel free to call or email our team.
Many thanks,
The Mondo Team
Mondo's reply17 Feb 2021, 16:08
Official
Hi Stewart, Thank you for writing to us.
We apologize for the service you have received.
Should you have any further queries please feel free to call or email our team.
Many thanks,
The Mondo Team
We apologize for the service you have received.
Should you have any further queries please feel free to call or email our team.
Many thanks,
The Mondo Team
SD
Stewart D's updateReviewer Update
17 Feb 2021, 17:27I believe that my problem could have been resolved much sooner should i have been able to talk to someone at Mondo. That was unfortunately not possible as each tie i called my call was dropped shortly after the initial welcome message was issued
SD
Stewart D's update17 Feb 2021, 17:27
Reviewer Update
I believe that my problem could have been resolved much sooner should i have been able to talk to someone at Mondo. That was unfortunately not possible as each tie i called my call was dropped shortly after the initial welcome message was issued
Mondo's replyOfficial
18 Feb 2021, 08:09Hi Stewart, Thank you for the feedback.
We are looking at other methods of customer's getting through to us if they are unable to reach us on our customer care line.
We are also investigating for technical glitches on the "dropped call" issue.
Should you have any further queries please feel free to call or email our team.
Many thanks,
The Mondo Team
We are looking at other methods of customer's getting through to us if they are unable to reach us on our customer care line.
We are also investigating for technical glitches on the "dropped call" issue.
Should you have any further queries please feel free to call or email our team.
Many thanks,
The Mondo Team
Mondo's reply18 Feb 2021, 08:09
Official
Hi Stewart, Thank you for the feedback.
We are looking at other methods of customer's getting through to us if they are unable to reach us on our customer care line.
We are also investigating for technical glitches on the "dropped call" issue.
Should you have any further queries please feel free to call or email our team.
Many thanks,
The Mondo Team
We are looking at other methods of customer's getting through to us if they are unable to reach us on our customer care line.
We are also investigating for technical glitches on the "dropped call" issue.
Should you have any further queries please feel free to call or email our team.
Many thanks,
The Mondo Team