BM
Busi M
1 reviews | Active since Jul 2021
03 Aug 2021, 12:12
Mondo mtn contract application
Hi I've app**** for mtn cell phone contract online on the 25th of July 2021 I've sent required docs for my application on the 28th of July 2021 today is the 3rd of August haven't received any response yet when calling their call center (rewardsco) I waited longer than 15 min for my call to be answered and all they could tell me is that my application is still in progress. I want to know what's the hold on my application coz it's been long now
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Replies (2)
Mondo's replyOfficial
03 Aug 2021, 12:31Hi Busi
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129402
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129402
Regards,
The Mondo Team
Best regards,
Mondo's reply03 Aug 2021, 12:31
Official
Hi Busi
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129402
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129402
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
13 Aug 2021, 14:13Hi Busi
Your application has been cancelled as per your request.
Your query is now resolved and will be closed.
Please feel free to call or email our team if you have any further queries.
Regards,
The Mondo Team
Your application has been cancelled as per your request.
Your query is now resolved and will be closed.
Please feel free to call or email our team if you have any further queries.
Regards,
The Mondo Team
Best regards,
Mondo's reply13 Aug 2021, 14:13
Official
Hi Busi
Your application has been cancelled as per your request.
Your query is now resolved and will be closed.
Please feel free to call or email our team if you have any further queries.
Regards,
The Mondo Team
Your application has been cancelled as per your request.
Your query is now resolved and will be closed.
Please feel free to call or email our team if you have any further queries.
Regards,
The Mondo Team
Best regards,