RD
Reshie D
1 reviews | Active since Nov 2023
14 Nov 2023, 13:31
MONDO MTN - CONTRACT
On the 26th of September 2023, I app**** for a contact with Mondo. Tanya in sales assisted me. To date I have not received the laptop and router. From 3 to 5 working days its now one excuse after the other. Apparently MTN does not have stock. Then its DSV that does not have stock. I was told to call back on Thursday for another round of we wont cancel your contract, however give us a chance to get you the item. Get it together MONdo and deliver my contract.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
14 Nov 2023, 15:03Hi Reshie,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
As discussed, your MTN application is approved however there is a delay due to stock issues. This has been escalated to our sales department and we will keep you updated.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
As discussed, your MTN application is approved however there is a delay due to stock issues. This has been escalated to our sales department and we will keep you updated.
Regards,
The Mondo Team
Mondo's reply14 Nov 2023, 15:03
Official
Hi Reshie,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
As discussed, your MTN application is approved however there is a delay due to stock issues. This has been escalated to our sales department and we will keep you updated.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
As discussed, your MTN application is approved however there is a delay due to stock issues. This has been escalated to our sales department and we will keep you updated.
Regards,
The Mondo Team
RD
Reshie D's updateReviewer Update
17 Nov 2023, 16:11Hi, Here's an update. I called in just before 11am. I spoke to Trivek and he advised that a Manger will be in contact to resolve the issue. Later I got a call from Tanya the sales consultant. Who advised it was her mistake in not following through. What a sham. Any they cancel the deal I try to do another deal however it was declined. Now that's a load of hog wash. Is this the kind of service Mondo provides. Then off Tanya goes to try and sort it out. Then Xolani calls me and tells me he is processing the order ND we're would I lime it delivered. He said the process is taking longer than expected and he will call me back in half an hour so I WAITED. So no call back. I call in and speak to Kameel and she says nobody called you as it was declined and it's not her problem and I should wait 3 months before I apply again. Two jokes in one day. So far I have been told in not so many words ... YOU ARE AN IDIOT.
RD
Reshie D's update17 Nov 2023, 16:11
Reviewer Update
Hi, Here's an update. I called in just before 11am. I spoke to Trivek and he advised that a Manger will be in contact to resolve the issue. Later I got a call from Tanya the sales consultant. Who advised it was her mistake in not following through. What a sham. Any they cancel the deal I try to do another deal however it was declined. Now that's a load of hog wash. Is this the kind of service Mondo provides. Then off Tanya goes to try and sort it out. Then Xolani calls me and tells me he is processing the order ND we're would I lime it delivered. He said the process is taking longer than expected and he will call me back in half an hour so I WAITED. So no call back. I call in and speak to Kameel and she says nobody called you as it was declined and it's not her problem and I should wait 3 months before I apply again. Two jokes in one day. So far I have been told in not so many words ... YOU ARE AN IDIOT.