KM
Keabetswe M
1 reviews | Active since Sept 2021
22 Sept 2021, 15:49
Mondo MTN contract
I recently took a MTN sim-only contract through Mondo the sales consultant was very persuasive with the deal it was a good deal for R149 I get 40gig per month I agreed only to find out is a 10gig per month but the invoice delivered says myMTNchoice 40gig tried communicating via telephone and email still waiting for the feedback even today. Still waiting for SMS with the complaint reference number
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
22 Sept 2021, 16:05Hi Keabetswe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138410
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138410
Regards,
The Mondo Team
Mondo's reply22 Sept 2021, 16:05
Official
Hi Keabetswe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138410
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138410
Regards,
The Mondo Team
Mondo's replyOfficial
22 Sept 2021, 16:40Hi Keabetswe,
Trust you are well.
As discussed with Nicole, please note that the deal was captured incorrectly.
Kindly note that a cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that the deal was captured incorrectly.
Kindly note that a cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply22 Sept 2021, 16:40
Official
Hi Keabetswe,
Trust you are well.
As discussed with Nicole, please note that the deal was captured incorrectly.
Kindly note that a cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that the deal was captured incorrectly.
Kindly note that a cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
KM
Keabetswe M's updateReviewer Update
03 Feb 2022, 17:20The matter is finally resolved the the cancellation was done. Thank you for your effort and efficiency MONDO.
Regards
Keabetswe Motloung
Regards
Keabetswe Motloung
KM
Keabetswe M's update03 Feb 2022, 17:20
Reviewer Update
The matter is finally resolved the the cancellation was done. Thank you for your effort and efficiency MONDO.
Regards
Keabetswe Motloung
Regards
Keabetswe Motloung
Mondo's replyOfficial
22 Feb 2022, 16:37Hi Keabetswe,
You are welcome.
Please note that the above query will be closed.
Your may contact our Customer Care Team for further enquiries.
Regards,
The Mondo Team
You are welcome.
Please note that the above query will be closed.
Your may contact our Customer Care Team for further enquiries.
Regards,
The Mondo Team
Mondo's reply22 Feb 2022, 16:37
Official
Hi Keabetswe,
You are welcome.
Please note that the above query will be closed.
Your may contact our Customer Care Team for further enquiries.
Regards,
The Mondo Team
You are welcome.
Please note that the above query will be closed.
Your may contact our Customer Care Team for further enquiries.
Regards,
The Mondo Team
Mondo's replyOfficial
03 May 2022, 08:34Hi Keabetswe,
Trust you are well.
Please note that the line which was active for you last year was canceled.
Kindly note that there is a new line that was processed in February for you. Kindly advise if you have agreed to this or not.
Regards,
The Mondo Team
Trust you are well.
Please note that the line which was active for you last year was canceled.
Kindly note that there is a new line that was processed in February for you. Kindly advise if you have agreed to this or not.
Regards,
The Mondo Team
Mondo's reply03 May 2022, 08:34
Official
Hi Keabetswe,
Trust you are well.
Please note that the line which was active for you last year was canceled.
Kindly note that there is a new line that was processed in February for you. Kindly advise if you have agreed to this or not.
Regards,
The Mondo Team
Trust you are well.
Please note that the line which was active for you last year was canceled.
Kindly note that there is a new line that was processed in February for you. Kindly advise if you have agreed to this or not.
Regards,
The Mondo Team
KM
Keabetswe M's updateReviewer Update
03 May 2022, 17:32You sent the wrong phone and I took back to mtn shop same day of delivery, they gave me the cancellation reference number of which I gave to guys and it was within the days of your return policy.
That's was in February, So how is still active and you even debited R483 which I don't know is for what and will I get back because I don't have the phone and who received the benefits you debited for.
That's was in February, So how is still active and you even debited R483 which I don't know is for what and will I get back because I don't have the phone and who received the benefits you debited for.
KM
Keabetswe M's update03 May 2022, 17:32
Reviewer Update
You sent the wrong phone and I took back to mtn shop same day of delivery, they gave me the cancellation reference number of which I gave to guys and it was within the days of your return policy.
That's was in February, So how is still active and you even debited R483 which I don't know is for what and will I get back because I don't have the phone and who received the benefits you debited for.
That's was in February, So how is still active and you even debited R483 which I don't know is for what and will I get back because I don't have the phone and who received the benefits you debited for.
Mondo's replyOfficial
11 Jul 2022, 10:00Good day,
Please note that your MTN line was canceled and credit was passed to your MTN account.
MTN Credit Reference No: ***
For a follow-up on your account and credit, you may contact the MTN Accounts Dept. on ***.
Have a lovely day further.
Regards,
The Mondo Team
Please note that your MTN line was canceled and credit was passed to your MTN account.
MTN Credit Reference No: ***
For a follow-up on your account and credit, you may contact the MTN Accounts Dept. on ***.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 10:00
Official
Good day,
Please note that your MTN line was canceled and credit was passed to your MTN account.
MTN Credit Reference No: ***
For a follow-up on your account and credit, you may contact the MTN Accounts Dept. on ***.
Have a lovely day further.
Regards,
The Mondo Team
Please note that your MTN line was canceled and credit was passed to your MTN account.
MTN Credit Reference No: ***
For a follow-up on your account and credit, you may contact the MTN Accounts Dept. on ***.
Have a lovely day further.
Regards,
The Mondo Team