1 reviews | Active since Sept 2021
Mondo /MTN
ABSOLUTELY PATHETIC, bordering on **** ! The actual product offering is very different to what the sales consultants tell you when they're selling you the contract. When a complaint is eventually lodged ( good luck trying to speak to an actual human being, the automated options are useless as well) , they palm you off to MTN as Mondo are just the "Sales Agents". Instead of trying to answer my questions or solve the issue, i was promptly given instructions on how to contact MTN to cancel the contract, however not forgetting to remind me of the early contract cancellation charge involved. They must be rubbing their hands in absolute glee to receive even more money without providing a service . MTN themselves are another nightmare to deal with , you literally have to hold on for 30 mins to speak to a self proclaimed " service champion" !
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138290
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138290
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused regarding the above.
Kindly note that you will receive a call before COB today.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused regarding the above.
Kindly note that you will receive a call before COB today.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
