aS
abdul S

1 reviews | Active since Sept 2021

22 Sept 2021, 11:09

Mondo /MTN

ABSOLUTELY PATHETIC, bordering on **** ! The actual product offering is very different to what the sales consultants tell you when they're selling you the contract. When a complaint is eventually lodged ( good luck trying to speak to an actual human being, the automated options are useless as well) , they palm you off to MTN as Mondo are just the "Sales Agents". Instead of trying to answer my questions or solve the issue, i was promptly given instructions on how to contact MTN to cancel the contract, however not forgetting to remind me of the early contract cancellation charge involved. They must be rubbing their hands in absolute glee to receive even more money without providing a service . MTN themselves are another nightmare to deal with , you literally have to hold on for 30 mins to speak to a self proclaimed " service champion" !

0
Replies (4)
Mondo
Mondo's reply22 Sept 2021, 11:12
Official
Hi Abdul,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO138290
 
Regards,
 
The Mondo Team
aS
abdul S's update22 Sept 2021, 11:18
Reviewer Update
Thanks for this automated message. BTW I'm still holding on for a MTN "service champion" to answer my call ( its officially 35 mins now ..and counting ).
Mondo
Mondo's reply22 Sept 2021, 11:19
Official
Hi Abdul,

Trust you are well.

We do apologize for the inconvenience caused regarding the above.

Kindly note that you will receive a call before COB today.

Regards,

The Mondo Team
Mondo
Mondo's reply22 Sept 2021, 16:13
Official
Hi Abdul,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,

The Mondo Team