Hellopeter
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CF
Charlene F

1 reviews | Active since Nov 2022

04 Nov 2022, 15:37

MONDO MTN

Mondo did phone me back a Mr Naidoo he said that he will phone back after looking into probleme but no phone call received.Regarding my probleme.

0
Replies (5)
Mondo
Mondo's reply04 Nov 2022, 15:37
Official
Good day Charlene,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO294420

 
Regards,
 
The Mondo Team

CF
Charlene F's update04 Nov 2022, 15:52
Reviewer Update
For 6months this is going on. If you ask for a manager they are alway in a meeting .
Mondo
Mondo's reply04 Nov 2022, 22:49
Official
Hi Charlene, 

Thank you for bringing the above to our attention. 

We will look into this and provide you with an update during business hours. 

Regards, 

The Mondo Team 
CF
Charlene F's update06 Nov 2022, 13:46
Reviewer Update
No respond from Mondo still waiting fir a Mr Naidoo yo phone back he said that he is a manager.
Mondo
Mondo's reply07 Nov 2022, 14:08
Official
Good Day Charlene,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.

Kindly advise what is a convenient time to make contact.

Thank you.

Have a lovely day further.

Regards,

The Mondo Team