pS
philile S
1 reviews | Active since Apr 2018
07 Nov 2022, 09:16
Mondo Mtn
I have a problem with Mondo they sold me a Mtn router contract under false information investigation was done and found in my favor now they are delaying cancelling the contract for me , come the 15th money will be deducted for something that has never worked.
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Replies (3)
Mondo's replyOfficial
07 Nov 2022, 09:24Good day Philile,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296965.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296965.
Regards,
The Mondo Team
Mondo's reply07 Nov 2022, 09:24
Official
Good day Philile,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296965.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296965.
Regards,
The Mondo Team
pS
philile S's updateReviewer Update
06 Dec 2022, 09:07Still have not been assisted about the cancellation. Another consultant offered to fix the connectivity and credit my account since I told him the device still have no internet connectivity.
Now I’m being told the cancellation cannot continue because my account was credit and yet the device is not working till this date and I still want the cancellation because I’m paying for something that is not working and has never worked.
Now I’m being told the cancellation cannot continue because my account was credit and yet the device is not working till this date and I still want the cancellation because I’m paying for something that is not working and has never worked.
pS
philile S's update06 Dec 2022, 09:07
Reviewer Update
Still have not been assisted about the cancellation. Another consultant offered to fix the connectivity and credit my account since I told him the device still have no internet connectivity.
Now I’m being told the cancellation cannot continue because my account was credit and yet the device is not working till this date and I still want the cancellation because I’m paying for something that is not working and has never worked.
Now I’m being told the cancellation cannot continue because my account was credit and yet the device is not working till this date and I still want the cancellation because I’m paying for something that is not working and has never worked.
Mondo's replyOfficial
08 Dec 2022, 14:57Hi Philile,
Trust you are well.
Please note that we have escalated your query to the relevant department for assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply08 Dec 2022, 14:57
Official
Hi Philile,
Trust you are well.
Please note that we have escalated your query to the relevant department for assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for assistance.
We do apologize for the delay.
Regards,
The Mondo Team