SH
Simon H
1 reviews | Active since Oct 2020
12 Oct 2020, 10:02
Mondo mtn bad service.
What terrible service. I app**** for a 150gb mtn data contract online, they contacted me telephonicaly and did all the Q&A I then sent all my documents through to them via email and stated again that it was for the 150gb data contract. Well they gave me a 30gb contract and I cant get hold of anyone at mondo telephonicaly or email. They also never sent me a contract.
Helpful (0)
Replies (21)0
Replies (21)
Mondo's replyOfficial
12 Oct 2020, 10:05Hi Simon,
Thank you for writing to us.
Our customer care team will be in contact with you.
Regards
The Mondo Team
Thank you for writing to us.
Our customer care team will be in contact with you.
Regards
The Mondo Team
Mondo's reply12 Oct 2020, 10:05
Official
Hi Simon,
Thank you for writing to us.
Our customer care team will be in contact with you.
Regards
The Mondo Team
Thank you for writing to us.
Our customer care team will be in contact with you.
Regards
The Mondo Team
Mondo's replyOfficial
12 Oct 2020, 12:51Hi Simon,
As discussed with our consultant, we have logged a call assessment for the query raised.
Our team will revert with an update.
Regards
The Mondo Team
As discussed with our consultant, we have logged a call assessment for the query raised.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's reply12 Oct 2020, 12:51
Official
Hi Simon,
As discussed with our consultant, we have logged a call assessment for the query raised.
Our team will revert with an update.
Regards
The Mondo Team
As discussed with our consultant, we have logged a call assessment for the query raised.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's replyOfficial
13 Oct 2020, 11:51Hi Simon,
As discussed with our consultant, please note that your query is still in progress.
Our team is placing priority on this and we will revert with feedback.
Regards
The Mondo Team
As discussed with our consultant, please note that your query is still in progress.
Our team is placing priority on this and we will revert with feedback.
Regards
The Mondo Team
Mondo's reply13 Oct 2020, 11:51
Official
Hi Simon,
As discussed with our consultant, please note that your query is still in progress.
Our team is placing priority on this and we will revert with feedback.
Regards
The Mondo Team
As discussed with our consultant, please note that your query is still in progress.
Our team is placing priority on this and we will revert with feedback.
Regards
The Mondo Team
SH
Simon H's updateReviewer Update
13 Oct 2020, 17:34Thanks im still waiting patiently
SH
Simon H's update13 Oct 2020, 17:34
Reviewer Update
Thanks im still waiting patiently
Mondo's replyOfficial
13 Oct 2020, 18:08Hi,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's reply13 Oct 2020, 18:08
Official
Hi,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's replyOfficial
19 Oct 2020, 11:59Hi Simon,
As discussed with Kim. please take the device to the nearest MTN Direct store.
Once the package has been booked in, please email our team and we will get the return number from the MTN warehouse in order to submit the cancellation.
Our team will revert with an update.
Regards
The Mondo Team
As discussed with Kim. please take the device to the nearest MTN Direct store.
Once the package has been booked in, please email our team and we will get the return number from the MTN warehouse in order to submit the cancellation.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's reply19 Oct 2020, 11:59
Official
Hi Simon,
As discussed with Kim. please take the device to the nearest MTN Direct store.
Once the package has been booked in, please email our team and we will get the return number from the MTN warehouse in order to submit the cancellation.
Our team will revert with an update.
Regards
The Mondo Team
As discussed with Kim. please take the device to the nearest MTN Direct store.
Once the package has been booked in, please email our team and we will get the return number from the MTN warehouse in order to submit the cancellation.
Our team will revert with an update.
Regards
The Mondo Team
SH
Simon H's updateReviewer Update
19 Oct 2020, 13:58Glad to see that you guys have found that I was given the wrong contract. I'm also pleased that you have asked me to return the router then you will cancel my contract. However then I must apply for a new contract after this all happens which causes me with probably a month of not having wifi in my home thus forcing me to buy data at a premium price until I have secured a new contract, not to mention that I must return my router to a mtn direct store at my expense. Still not great service considering that this was clearly your or mtn's error. You should at least credit me free data until this has been rectified and help me secure the contract that I app**** for. That would be customer service.
SH
Simon H's update19 Oct 2020, 13:58
Reviewer Update
Glad to see that you guys have found that I was given the wrong contract. I'm also pleased that you have asked me to return the router then you will cancel my contract. However then I must apply for a new contract after this all happens which causes me with probably a month of not having wifi in my home thus forcing me to buy data at a premium price until I have secured a new contract, not to mention that I must return my router to a mtn direct store at my expense. Still not great service considering that this was clearly your or mtn's error. You should at least credit me free data until this has been rectified and help me secure the contract that I app**** for. That would be customer service.
Mondo's replyOfficial
19 Oct 2020, 14:04Good day Simon,
Thank you for writing to us.
Our customer care team will be in contact with you.
Regards
The Mondo Team
Thank you for writing to us.
Our customer care team will be in contact with you.
Regards
The Mondo Team
Mondo's reply19 Oct 2020, 14:04
Official
Good day Simon,
Thank you for writing to us.
Our customer care team will be in contact with you.
Regards
The Mondo Team
Thank you for writing to us.
Our customer care team will be in contact with you.
Regards
The Mondo Team
SH
Simon H's updateReviewer Update
21 Oct 2020, 06:43I'm still waiting for customer service to get back to me. Because on another note you have told me that I must return the router back to a mtn direct store well that is 200km from me in Garten, as all the stores in my area are franchises. Whats going on guys this was your mistake not mine why are you making me suffer? Please respond!!
SH
Simon H's update21 Oct 2020, 06:43
Reviewer Update
I'm still waiting for customer service to get back to me. Because on another note you have told me that I must return the router back to a mtn direct store well that is 200km from me in Garten, as all the stores in my area are franchises. Whats going on guys this was your mistake not mine why are you making me suffer? Please respond!!
Mondo's replyOfficial
21 Oct 2020, 06:45Hi Simon,
We have received your query.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's reply21 Oct 2020, 06:45
Official
Hi Simon,
We have received your query.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's replyOfficial
21 Oct 2020, 16:41Hi Simon,
As discussed with Kim, we have submitted the collection request to our team for approval.
Please accept our sincere apologies for the delay in this matter being resolved and for the inconvenienced caused to you.
We will revert with an update.
Regards
The Mondo Team
As discussed with Kim, we have submitted the collection request to our team for approval.
Please accept our sincere apologies for the delay in this matter being resolved and for the inconvenienced caused to you.
We will revert with an update.
Regards
The Mondo Team
Mondo's reply21 Oct 2020, 16:41
Official
Hi Simon,
As discussed with Kim, we have submitted the collection request to our team for approval.
Please accept our sincere apologies for the delay in this matter being resolved and for the inconvenienced caused to you.
We will revert with an update.
Regards
The Mondo Team
As discussed with Kim, we have submitted the collection request to our team for approval.
Please accept our sincere apologies for the delay in this matter being resolved and for the inconvenienced caused to you.
We will revert with an update.
Regards
The Mondo Team
Mondo's replyOfficial
23 Oct 2020, 12:44Hi Simon,
Please note that the collection is still in progress.
We will revert with an update.
Regards
The Mondo Team
Please note that the collection is still in progress.
We will revert with an update.
Regards
The Mondo Team
Mondo's reply23 Oct 2020, 12:44
Official
Hi Simon,
Please note that the collection is still in progress.
We will revert with an update.
Regards
The Mondo Team
Please note that the collection is still in progress.
We will revert with an update.
Regards
The Mondo Team
Mondo's replyOfficial
26 Oct 2020, 11:52Hi Simon,
Please note that the collection is in progress.
We will continue to keep you updated on the collection and cancellation query.
Regards
The Mondo Team
Please note that the collection is in progress.
We will continue to keep you updated on the collection and cancellation query.
Regards
The Mondo Team
Mondo's reply26 Oct 2020, 11:52
Official
Hi Simon,
Please note that the collection is in progress.
We will continue to keep you updated on the collection and cancellation query.
Regards
The Mondo Team
Please note that the collection is in progress.
We will continue to keep you updated on the collection and cancellation query.
Regards
The Mondo Team
Mondo's replyOfficial
29 Oct 2020, 10:53Hi Simon,
Kindly note that the cancellation has been submitted for the returned device.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Kindly note that the cancellation has been submitted for the returned device.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's reply29 Oct 2020, 10:53
Official
Hi Simon,
Kindly note that the cancellation has been submitted for the returned device.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Kindly note that the cancellation has been submitted for the returned device.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's replyOfficial
03 Nov 2020, 15:34Hi Simon,
Please note that the cancellation has been submitted for the returned device.
We will continue to keep you updated on the progress of this request.
Regards
The Mondo Team
Please note that the cancellation has been submitted for the returned device.
We will continue to keep you updated on the progress of this request.
Regards
The Mondo Team
Mondo's reply03 Nov 2020, 15:34
Official
Hi Simon,
Please note that the cancellation has been submitted for the returned device.
We will continue to keep you updated on the progress of this request.
Regards
The Mondo Team
Please note that the cancellation has been submitted for the returned device.
We will continue to keep you updated on the progress of this request.
Regards
The Mondo Team
Mondo's replyOfficial
05 Nov 2020, 12:05Hi Simon,
Please note that the cancellation has been submitted for the returned device and we have advised the network service provider to place priority on this.
We will continue to keep you updated on the progress of this request.
Regards
The Mondo Team
Please note that the cancellation has been submitted for the returned device and we have advised the network service provider to place priority on this.
We will continue to keep you updated on the progress of this request.
Regards
The Mondo Team
Mondo's reply05 Nov 2020, 12:05
Official
Hi Simon,
Please note that the cancellation has been submitted for the returned device and we have advised the network service provider to place priority on this.
We will continue to keep you updated on the progress of this request.
Regards
The Mondo Team
Please note that the cancellation has been submitted for the returned device and we have advised the network service provider to place priority on this.
We will continue to keep you updated on the progress of this request.
Regards
The Mondo Team
Mondo's replyOfficial
16 Nov 2020, 14:17Good day Simon,
Please note that the cancellation is still in progress and we have advised the network service provide to ensure this is actioned ASAP.
We will continue to keep you updated on the progress of this request.
Regards,
The Mondo Team
Please note that the cancellation is still in progress and we have advised the network service provide to ensure this is actioned ASAP.
We will continue to keep you updated on the progress of this request.
Regards,
The Mondo Team
Mondo's reply16 Nov 2020, 14:17
Official
Good day Simon,
Please note that the cancellation is still in progress and we have advised the network service provide to ensure this is actioned ASAP.
We will continue to keep you updated on the progress of this request.
Regards,
The Mondo Team
Please note that the cancellation is still in progress and we have advised the network service provide to ensure this is actioned ASAP.
We will continue to keep you updated on the progress of this request.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Dec 2020, 18:26Good day Simon, Please note that your cancellation has been actioned and your query is resolved.
We have made arrangements to credit you the cancellation fee.
Should you have any further queries please feel free to call our team or email us.
Regards,
The Mondo Team
We have made arrangements to credit you the cancellation fee.
Should you have any further queries please feel free to call our team or email us.
Regards,
The Mondo Team
Mondo's reply01 Dec 2020, 18:26
Official
Good day Simon, Please note that your cancellation has been actioned and your query is resolved.
We have made arrangements to credit you the cancellation fee.
Should you have any further queries please feel free to call our team or email us.
Regards,
The Mondo Team
We have made arrangements to credit you the cancellation fee.
Should you have any further queries please feel free to call our team or email us.
Regards,
The Mondo Team
SH
Simon H's updateReviewer Update
02 Dec 2020, 10:19Hi Kim mtn has debted my account for another R400 4 days after debt it R700 what is going on, it dos not look like its resolved yet
SH
Simon H's update02 Dec 2020, 10:19
Reviewer Update
Hi Kim mtn has debted my account for another R400 4 days after debt it R700 what is going on, it dos not look like its resolved yet
Mondo's replyOfficial
02 Dec 2020, 14:38Good day Simon,
Kindly note that we would need to escalate your query to MTN to advise. Please send the requested information/documents to our consultant to assist further.
Regards,
The Mondo Team
Kindly note that we would need to escalate your query to MTN to advise. Please send the requested information/documents to our consultant to assist further.
Regards,
The Mondo Team
Mondo's reply02 Dec 2020, 14:38
Official
Good day Simon,
Kindly note that we would need to escalate your query to MTN to advise. Please send the requested information/documents to our consultant to assist further.
Regards,
The Mondo Team
Kindly note that we would need to escalate your query to MTN to advise. Please send the requested information/documents to our consultant to assist further.
Regards,
The Mondo Team
SH
Simon H's updateReviewer Update
02 Dec 2020, 15:47Hi Kim I see it has been credited back to me.
SH
Simon H's update02 Dec 2020, 15:47
Reviewer Update
Hi Kim I see it has been credited back to me.