DC
Donovan C
1 reviews | Active since Oct 2021
08 Oct 2021, 11:56
Mondo MTN Application takes 3 weeks and still no feedback?
I'm not someone that complains online, but this is just getting frustrating.
I've app**** 3 weeks back already for a cellphone contract by MTN through Mondo. On the phone the sales person approved my application after which i received a sms stating that I've been pre approved and need to send documents to mtn. When I go on to mondo.co.za to track my application it says Nothing Found? It's been 3 weeks?
Does it really take 3 weeks just to approve someone on a cellphone contract?
I sent all of my personal details to you guys how can I trust you now?
Please provide feedback as soon as possible or you can cancel my application as this is taking way to long.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
08 Oct 2021, 12:00 Hi Donovan,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142140
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142140
Regards,
The Mondo Team
Mondo's reply08 Oct 2021, 12:00
Official
Hi Donovan,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142140
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142140
Regards,
The Mondo Team
Mondo's replyOfficial
11 Oct 2021, 10:10Hi Donovan,
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply11 Oct 2021, 10:10
Official
Hi Donovan,
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Oct 2021, 13:36Hi Donovan,
Trust you are well.
Please note that your documents has been uploaded to MTN and your application has been approved.
Once the order is dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your documents has been uploaded to MTN and your application has been approved.
Once the order is dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply12 Oct 2021, 13:36
Official
Hi Donovan,
Trust you are well.
Please note that your documents has been uploaded to MTN and your application has been approved.
Once the order is dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your documents has been uploaded to MTN and your application has been approved.
Once the order is dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Oct 2021, 10:11Hi Donovan,
Trust you are well.
Please note that we have received your email where you have requested a cancellation of your recent MTN application.
Kindly note that a request for cancellation has been submitted.
We will update you once cancellation is done.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have received your email where you have requested a cancellation of your recent MTN application.
Kindly note that a request for cancellation has been submitted.
We will update you once cancellation is done.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 10:11
Official
Hi Donovan,
Trust you are well.
Please note that we have received your email where you have requested a cancellation of your recent MTN application.
Kindly note that a request for cancellation has been submitted.
We will update you once cancellation is done.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have received your email where you have requested a cancellation of your recent MTN application.
Kindly note that a request for cancellation has been submitted.
We will update you once cancellation is done.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team