PP
Preshnie P
1 reviews | Active since Mar 2023
02 Mar 2023, 09:49
Mondo / Mtn
My MTN upgrade is due and i received a call from Mondo stating that they are from MTN to do my upgrade. to date have i had issues and i have still not received my upgrade nor a call from them to cancel the upgrade. Today, i am not able to make or receive calls as i am not registered on the network
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Replies (4)0
Replies (4)
Mondo's replyOfficial
02 Mar 2023, 09:58Hi Preshnie ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO357843
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO357843
Regards,
The Mondo Team
The Mondo Team
Mondo's reply02 Mar 2023, 09:58
Official
Hi Preshnie ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO357843
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO357843
Regards,
The Mondo Team
The Mondo Team
PP
Preshnie P's updateReviewer Update
02 Mar 2023, 10:02Hi Mondo team
I have been promised to have someone contact me for 3 weeks now. Unfortunately I am unable to receive calls or messages as my sim is not registered on the network. Please cancel the upgrade as I will be doing it in store. Should this not be done by close of business today I will be taking this further
I have been promised to have someone contact me for 3 weeks now. Unfortunately I am unable to receive calls or messages as my sim is not registered on the network. Please cancel the upgrade as I will be doing it in store. Should this not be done by close of business today I will be taking this further
PP
Preshnie P's update02 Mar 2023, 10:02
Reviewer Update
Hi Mondo team
I have been promised to have someone contact me for 3 weeks now. Unfortunately I am unable to receive calls or messages as my sim is not registered on the network. Please cancel the upgrade as I will be doing it in store. Should this not be done by close of business today I will be taking this further
I have been promised to have someone contact me for 3 weeks now. Unfortunately I am unable to receive calls or messages as my sim is not registered on the network. Please cancel the upgrade as I will be doing it in store. Should this not be done by close of business today I will be taking this further
Mondo's replyOfficial
07 Mar 2023, 10:49Hi Preshnie,
Trust you are well.
Thank you for the above response.
Please note that we have sent an urgent cancellation request to the relevant department.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that we have sent an urgent cancellation request to the relevant department.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply07 Mar 2023, 10:49
Official
Hi Preshnie,
Trust you are well.
Thank you for the above response.
Please note that we have sent an urgent cancellation request to the relevant department.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that we have sent an urgent cancellation request to the relevant department.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Mar 2023, 11:20Good Day Preshnie,
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply10 Mar 2023, 11:20
Official
Good Day Preshnie,
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team