TH
Tarryn H
1 reviews | Active since Oct 2019
11 Oct 2021, 14:47
Mondo MTN
I ordered a phone middle August the phone arrived and I was not happy with the fact that I could not do a sim swap because the online people did not their work properly to begin with. I took the phone back beginning September canceling the contract. R500 was deducted end of September I've queried this more 10 times on the online mondo chat but they still can't say when they are refunding me for a phone I did not even use.
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Mondo's replyOfficial
11 Oct 2021, 14:49Hi Tarryn,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142612
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142612
Regards,
The Mondo Team
Mondo's reply11 Oct 2021, 14:49
Official
Hi Tarryn,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142612
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO142612
Regards,
The Mondo Team