Hellopeter
Share Your Experience
CC
Catherine C

1 reviews | Active since Jan 2022

23 Feb 2023, 10:53

Mondo MTN

I had a horrible experience with Mondo MTN. I app**** for a phone contract on the 8th of Feb the lady who called me was really kind and i was told that the proses would take up to 10 days. I was approved and someone would call me to confirm. I received a call last week Friday telling me that the phone will be delivered yesterday between 12-2 pm.I also received a few emails saying my package was ready to go. I called them yesterday afternoon as the phone was not delivered and was told MTN canceled my contract. I also received a few emails saying my package was ready to go. I did not receive a tracking number but i received a order number. This was not communicated to me in any means until I called them. Yesterday i received a call for someone at MTN, he seemd to be irritated. He told me to apply for another contract and i was told i was going to be called. How am i guaranteed that this won't happen again. I

0
Replies (5)
Mondo
Mondo's reply23 Feb 2023, 11:11
Official
Hi Catherine,

Thank you for taking the time to write to us about your MTN query.

We do apologize for the level of service that you have received thus far.

Please note that as per the system, the application was cancelled, as the order was returned by DSV couriers to the MTN warehouse.

Kindly advise if we may re-escalate your details to the sales team, to contact you and reprocess a deal.

Case No: RCO353758

Regards,

The Mondo Team
Mondo
Mondo's reply23 Feb 2023, 12:55
Official
 Hi Catherine,
Trust you are well.
Please note that a request has been sent to the sales team to get in touch with you in order to proceed with an application.
Regards,
The Mondo Team 
Mondo
Mondo's reply27 Feb 2023, 11:08
Official
 Hi Catherine,

Trust you are well.

Thank you for taking my call.

As per our telephonic discussion, please note that the new order that was processed last Thursday, has been approved and is with DSV couriers.

An urgent delivery request has been sent to DSV couriers and DSV will be in contact with you to set an appointment for delivery. I have provided DSV with your main number and the alternate number as well.

New order Number: ***

I do apologize for the previous email that you received earlier today, the consultant must have mixed up the orders, as your initial order (***) was cancelled. The relevant individual will be addressed.

Kindly note that we will keep you updated on the progress of your delivery.

Should you wish to follow-up, you may send an email to ***.

Have a lovely day further.

Regards,

The Mondo Team
 
CC
Catherine C's update28 Feb 2023, 14:38
Reviewer Update
Hi is there any updates on my contract or delivery?

I would just like an update on what's going on and what will happen next

Thank you
Mondo
Mondo's reply08 Mar 2023, 12:59
Official
Hi Catherine,

Trust you are well.

Please note that your recent MTN order was returned to the MTN warehouse and the application was cancelled.

You may reapply for a deal in-store.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team