Mondo - most horrible service ever

worst ever I was phoned for a additional contract via mondo 20 October 2021 router and simcard was delivered. package that was promised 120 gig 200 min on orginal number and 1 gig data if i accept deal that day Ever since 20 October router never worked! mondo full of stories about delivery status, thats why no data is loaded now on the 13/01/01 i was told by mtn the router is faulty and mondo must replace it and they gave me an IRMS number today i was told by mondo they cant replace the router as it doesnt work like that the deal will be cancelled i must reapply by a mtn store why must i lose out on this deal if the fault isnt mine? Even the manger at mondo promised me a 2 month free bec the status delivery update took forever.