1 reviews | Active since Jun 2016
Mondo Mobile (Vodacom) SUCKS!!!
<p>I was phoned and offered a 3G device + contract. I eventualy agreed for it to be send on condition that I can activate it only once I have received it and have read through the contract. According to the sales consultant it was fine. I received it within a few days, along with an sms conratulating and welcoming me on the activation of this contract. I there and then decided that I will not concider this offer as this was not hat was agreed to. Then the problems started: I phoned them, requesting for the item to be collected. They said that it will happen withing +- 10 working days. Without saying, this has not happen. It has not happen after more than 3 monts and 11 calls. Everytime the same promises that it will be collected and that they will phone back. I spoke to Phendhile, Tristan & Liserine. The money for the contract are being deducted along with my Vodacom cell phone contract every month. According to Moneo Mobile they can only refund me once the device has been collect. Vodacom indicated to me that they (Mondo Mobile) are a contactor for them and that I have to get it resolved with them. They, Vodacom, cannot help me.</p> <p> </p> <p>THIS IS ABSOLUTELY PATHETIC VODACOM AND MONDO MOBILE. PLEASE COLLECT THE DEVICE SO I CAN GET MY MONEY BACK</p>
Hello Mr. Nieuwoudt,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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Hello Mr. Nieuwoudt,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello Francois , Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Francois , Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
