Mondo Mobile / Vodacom - a Ripoff!!!
Mondo Mobile calls me with lots of bells and whistles. I am a long standing client of Vodacom, 15 year and as a result, I am offered a great deal. Data for a good price. The sales lady says to me I can transfer the data between 5 others users. So if I have the ****le with me at work and my son needs data. I can transfer some data to him, as long as we both Vodacom. I ask the sales lady, if she is 100% sure I can transfer. She confirms 2 or 3 times. I tell her to call me back, cause I need to talk to my husband. She calls me back and I say again, are you sure I can transfer the data. She again confirms. I then say, yes, lets go ahead. Shoo, the deal was done in minutes. The ****le was delivered the following. I wasn't at the office to collect and they came back the Monday. Monday, I open the box, look at the unit and it says wait 24-48 hrs before registered onto network. By Wednesday, I'm still not connected, so I call Vodacom. A really nice support techie helps me and I get connected. I proceed to switch the unit off, cause I don't need to use it while at work. So before I let the vodacom techie go, I ask him to help me with how to transfer data, as my son needs data. He says "No mam, I'm sorry you cannot transfer data". I say No, the sales consultant from the rewards company confirmed more than 2 or 3 times that I can transfer. And he says not mam, not with this deal. So now I'm getting angry. Cause that was the only reason why I took the deal. So I could transfer amongst my family (all vodacom). He says to hold on, he will speak to his manager and a while later, he comes back and confirms, No Man, You Cannot Tranfer Data. So I say, well in that case, cancel the deal. Vodacom say that I must call the rewards company direct and have the deal reversed. So I do, and I speak to Shaneece (or something like that) and she confirms a collection is set (will take 7-14 days). OK, I say fine. The next day. My bank account is debited with this contract (pro-rata'd). Now I'm very very angry. I call Vodacom, they say the deal is still active, they cannot issue a credit. The deal is still active. No reversal was put in place. I call Mondo Mobile again, cannot get through. I call again and finally speak to Fezile (a nice young man), and he is trying to help. But now they say. Mam, we cannot experdite the collection, it is set for 7-14 days. I say, it took you less than a day to put the deal in place, less than 2 days to deliver, but you cannot collect in same period of time. Don't talk **** to me man. Have the same company come fetch it cause Vodacom not gonna refund my money until reversal is done. Mondo says they cannot reverse until unit collected. And collection set for 7-14 days. In the interim, pay-day is next week. Vodacom will probably charge me until reversal set. I have not switched on this ****le and I won't (its packed up and ready go). But now What??? I'm still waiting for Mondo Mobile to confirm what they gonna do. Spoke to Fezile again today, he says his Manager cannot expertide. He will ask her to call me. I don't want to talk anymore. Organise for this thing to be collected. Refund me my money. I don't trust you guys.
