PS
Pranesh S
1 reviews | Active since Dec 2014
29 Jul 2023, 10:41
Mondo Mobile - *****ulant upgrade pretending to be MTN.
I've been with MTN for many years and am due for an upgrade since sometime last year. At the beginning of this year I got a call from 'MTN' not knowing it was actually this company Mondo. The person offered me a month-to-month Data package on my existing contract. He clearly explained that this change was not an upgrade and that I can still do my upgrade when I am ready. This month I tried to do my upgrade. MTN say that Mondo has already did the upgrade without giving me a handset.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
29 Jul 2023, 12:12Hi Pranesh,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO424020
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO424020
Regards,
The Mondo Team
Mondo's reply29 Jul 2023, 12:12
Official
Hi Pranesh,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO424020
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO424020
Regards,
The Mondo Team
PS
Pranesh S's updateReviewer Update
03 Aug 2023, 10:21Hi,
Today is day 4 and I have not heard from the Mondo Team?!??
Today is day 4 and I have not heard from the Mondo Team?!??
PS
Pranesh S's update03 Aug 2023, 10:21
Reviewer Update
Hi,
Today is day 4 and I have not heard from the Mondo Team?!??
Today is day 4 and I have not heard from the Mondo Team?!??
Mondo's replyOfficial
17 Aug 2023, 11:35Hi Pranesh,
Trust you are well
Thank you for taking our call.
Please note that we will keep in touch with you to assist with feedback on your query.
Regards,
The Mondo Team
Trust you are well
Thank you for taking our call.
Please note that we will keep in touch with you to assist with feedback on your query.
Regards,
The Mondo Team
Mondo's reply17 Aug 2023, 11:35
Official
Hi Pranesh,
Trust you are well
Thank you for taking our call.
Please note that we will keep in touch with you to assist with feedback on your query.
Regards,
The Mondo Team
Trust you are well
Thank you for taking our call.
Please note that we will keep in touch with you to assist with feedback on your query.
Regards,
The Mondo Team
PS
Pranesh S's updateReviewer Update
19 Aug 2023, 16:03Hi Mondo,
Was contacted by Thandeka last week. The incorrect upgrade on my line was to be cancelled soo that I could go to MTN this today and do my upgrade. That has not been done … my line still sales that I’ve already upgraded!!
Was contacted by Thandeka last week. The incorrect upgrade on my line was to be cancelled soo that I could go to MTN this today and do my upgrade. That has not been done … my line still sales that I’ve already upgraded!!
PS
Pranesh S's update19 Aug 2023, 16:03
Reviewer Update
Hi Mondo,
Was contacted by Thandeka last week. The incorrect upgrade on my line was to be cancelled soo that I could go to MTN this today and do my upgrade. That has not been done … my line still sales that I’ve already upgraded!!
Was contacted by Thandeka last week. The incorrect upgrade on my line was to be cancelled soo that I could go to MTN this today and do my upgrade. That has not been done … my line still sales that I’ve already upgraded!!
Mondo's replyOfficial
25 Aug 2023, 16:17Hi Pranesh,
Trust you are well
Please note that we have sent a request for your upgrade reversal, and are currently awaiting feedback.
We apologize for the delay and inconvenience.
Trust you are well
Please note that we have sent a request for your upgrade reversal, and are currently awaiting feedback.
We apologize for the delay and inconvenience.
Regards,
The Mondo Team
The Mondo Team
Mondo's reply25 Aug 2023, 16:17
Official
Hi Pranesh,
Trust you are well
Please note that we have sent a request for your upgrade reversal, and are currently awaiting feedback.
We apologize for the delay and inconvenience.
Trust you are well
Please note that we have sent a request for your upgrade reversal, and are currently awaiting feedback.
We apologize for the delay and inconvenience.
Regards,
The Mondo Team
The Mondo Team
PS
Pranesh S's updateReviewer Update
25 Aug 2023, 16:20That’s not Acceptable!!!
It’s been almost a month!!!
It’s been almost a month!!!
PS
Pranesh S's update25 Aug 2023, 16:20
Reviewer Update
That’s not Acceptable!!!
It’s been almost a month!!!
It’s been almost a month!!!
PS
Pranesh S's updateReviewer Update
07 Sept 2023, 11:14STILL NO RESPONSE?!?
PS
Pranesh S's update07 Sept 2023, 11:14
Reviewer Update
STILL NO RESPONSE?!?