1 reviews | Active since Apr 2011
Mondo Mobile - *******
Worst Cellular Service Provide - I was contact consistently by Mondo to take a contact with the via Telkom Mobile. - I signed up for a contract which gave a certain amount of minutes and data. when I got the phone and sim, i logged into my account which indicated a much lower data allocation. The data and minutes did not even last a two hour with minimal usage. I called the and disputed the deal that I signed up for. I urgent them tp go an listen to the call recording for details of what I signed up. 7 days later and no response from them. I then call to cancel the contract. A few weeks later their courier arrived to pick up the handset and sim. A month later and the contact has not been cancelled and to make maters worse, they have debited my account at month end for the monthly debit order. I have called a number of times and they promise to call me back with a resolution within a few hour, days go by with no response from them. Here are a few names of consultants and managers who and *********** and cannot do their jobs with pride and ethics: Sydney Mhlangu (sales), Tyron (Manager), Trisa (Manager), Mary (who listened to my issued and put me on hold them dropped the call), Nicolyn.
Mondo, Have some pride in your business, be ethical and professional to deal with you customers. Don't push the buck on Telkom. What you have done is theft by debiting my account after I have cancelled and returned you devices within the cancelation period.
Advise to customers, Please stay away from Mondo Mobile. They are a bunch of ***********, *********, unprofessional ******* who will sell you anything just to make a quick buck.
We have received your query, one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query, one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Please note that our team has attempted contacting you with no success.
Kindly note that we have escalated your cancellation to the Telkom team again and advised them to place priority on this request.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that our team has attempted contacting you with no success.
Kindly note that we have escalated your cancellation to the Telkom team again and advised them to place priority on this request.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kimona, please note that one of your contracts are cancelled.
We have escalated your sim ONLY cancellation to Telkom's management to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kimona, please note that one of your contracts are cancelled.
We have escalated your sim ONLY cancellation to Telkom's management to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that your sim ONLY cancellation is still in progress.
Our team will revert with an update.
Regards,
The Mondo Team
Please note that your sim ONLY cancellation is still in progress.
Our team will revert with an update.
Regards,
The Mondo Team
Please note that your contract is cancelled and your query is resolved.
We have escalated your credit request to Telkom to assist.
Should you have any further queries please feel free to call our team.
Regards,
The Mondo Team
Please note that your contract is cancelled and your query is resolved.
We have escalated your credit request to Telkom to assist.
Should you have any further queries please feel free to call our team.
Regards,
The Mondo Team
With much disappointment, a further R1176 was debited from my account since cancellation of my account with mondo mobile - ref Telkommobi***.
I expect this to be resolved immediately as this amounts to *****.
Call me immediately to resolve this. ***
With much disappointment, a further R1176 was debited from my account since cancellation of my account with mondo mobile - ref Telkommobi***.
I expect this to be resolved immediately as this amounts to *****.
Call me immediately to resolve this. ***
Kindly note that we have escalated your query to the Telkom billing team.
We have advised that Telkom that priority needs to be placed on this.
Our team will revert with feedback.
Regards,
The Mondo Team
Kindly note that we have escalated your query to the Telkom billing team.
We have advised that Telkom that priority needs to be placed on this.
Our team will revert with feedback.
Regards,
The Mondo Team
As per your email communication with our team we have advised you that Telkom is placing priority on the request.
Our team will revert with feedback .
Regards,
The Mondo Team
As per your email communication with our team we have advised you that Telkom is placing priority on the request.
Our team will revert with feedback .
Regards,
The Mondo Team
As discussed with our consultant, we have escalated your query to Telkom.
We will make contact with Telkom to advise on the TAT on the refund.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated your query to Telkom.
We will make contact with Telkom to advise on the TAT on the refund.
Regards,
The Mondo Team
You have received the credit and your query is resolved.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
You have received the credit and your query is resolved.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
