MJ
Muhammed J

1 reviews | Active since May 2012

28 Jul 2021, 11:10

Mondo Mobile service stinks

Ive been waiting since the beginning of July to get my upgrade sorted.Ive been given numerous promises which hanot been fulfilled. There service leaves much to be desired. Staff advise we will call you at this time,however it never happens. Ive had to call on numerous occassions using my own minutes, probably in excess of 2 hundred minutes. Ive dealth with:. Jason Naidoo Trusha Naidoo Karusha Naidoo Each one making promises that they could not deliver Ive advised today to cancel my contract because i am frustrated and perturbed. I was told it could not be done.

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Replies (1)
Mondo
Mondo's reply28 Jul 2021, 11:18
Official
Hi Muhammed,
 
Thank you for taking the time to write to us about your cancellation request. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO128781
 
Regards,
 
The Mondo Team