MONDO MOBILE ONLINE

It is a pity I have to add a star, otherwise this Company would receive 0 stars. I was contacted by an agent - SIMONE - 31/01/2025 - I was due for an upgrade at the time. The package was a good deal, which included x3 gifts with a Huawei device. Mondo did not have stock of the phone, they received stock on 04/02/2025 - Simone called me again, I agreed to the contract provided I can claim x3 gifts. All done, device was delivered 08/02/2025. I then go on the MY Huawei app to claim the 3 gifts & boom..I could not. Huawei even called me directly to say that these gifts are not included. At this point, it all sounded like a **** from Mondo.. I called Mondo this morning (10/02/2025), an agent -SELINE - tells me she has to log a call to get more information, that will take 3-5 days. So what if I want to cancel this contract in 7 days if I can't claim the gifts??? I agreed to wait till Thursday, then SELINE called me back to say that the gifts are not coming from Huawei but from another company called Gemmatec. Okay fine, I called Gemmatec and guess what. They are an accessories store, no electronics. So they will only give me 2/3 gifts. Mondo cannot give me an answer, at this point, the whole reason for taking this contract is for the gifts. I am now frustrated, I called Mondo for the 3rd time today, to cancel this contract and return this phone immediately. I am told to go the an MTN store, return the phone, they will log a cancelation, then I must call Mondo back with the ref number then only once all this goes through, then only can I upgrade as per what I INITIALLY WANTED TO DO. MONDO!!! This will take up to 21 days. I want an investigation opened up against SIMONE for lying to me!!! if she was not sure, she could at least find out not sell me a contract for her benefit. I would suggest never to deal with mondo but go to a physical store.