KM
Keabetswe M
1 reviews | Active since Jun 2019
02 Dec 2021, 05:56
Mondo Mobile on behalf of Vodacom, Telkom, Cell C and MTN
Mondo mobile call center agents mislead customers and are not helpful. Problem now is they say they are calling on behalf of Vodacom, Telkom, Cell C and MTN, meaning they are ruining the relationship a person is already having with a particular network with their misleading calls. Why sell lies to a person because sooner or later the lies will catch up with you. I guess the call center agents don't care, they just want you to agree. Once you have agreed they start telling you stories about working days when you need answers.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
02 Dec 2021, 09:17Hi Keabetswe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157498
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157498
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 09:17
Official
Hi Keabetswe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157498
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157498
Regards,
The Mondo Team
KM
Keabetswe M's updateReviewer Update
10 Dec 2021, 19:46How long does your investigation take? I'm still waiting for feedback, even now no one given me feedback.
KM
Keabetswe M's update10 Dec 2021, 19:46
Reviewer Update
How long does your investigation take? I'm still waiting for feedback, even now no one given me feedback.
Mondo's replyOfficial
10 Dec 2021, 20:30Hi Keabetswe ,
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply10 Dec 2021, 20:30
Official
Hi Keabetswe ,
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
KM
Keabetswe M's updateReviewer Update
15 Dec 2021, 06:29Your last response was on Friday 10 December 2021 and today is Wednesday 15 December 2021, still no one has contacted me. I'm assuming your consultant is still waiting for business hours to contact me. Honestly I'm tired of waiting, this issue has been going on since the 1st of December 2021, it's even now the 15th of December 2021 but nobody is explaining anything to me. Do you want to push this until month end?
KM
Keabetswe M's update15 Dec 2021, 06:29
Reviewer Update
Your last response was on Friday 10 December 2021 and today is Wednesday 15 December 2021, still no one has contacted me. I'm assuming your consultant is still waiting for business hours to contact me. Honestly I'm tired of waiting, this issue has been going on since the 1st of December 2021, it's even now the 15th of December 2021 but nobody is explaining anything to me. Do you want to push this until month end?
Mondo's replyOfficial
17 Dec 2021, 10:12Hi Keabetswe,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your query was deemed Valid (in your favor) and the MTN application has been cancelled.
Please note that your existing contract with Telkom will remain the same, as no changes were made.
We do apologize for the level of service which you have received.
Your query will now be closed.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your query was deemed Valid (in your favor) and the MTN application has been cancelled.
Please note that your existing contract with Telkom will remain the same, as no changes were made.
We do apologize for the level of service which you have received.
Your query will now be closed.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team
Mondo's reply17 Dec 2021, 10:12
Official
Hi Keabetswe,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your query was deemed Valid (in your favor) and the MTN application has been cancelled.
Please note that your existing contract with Telkom will remain the same, as no changes were made.
We do apologize for the level of service which you have received.
Your query will now be closed.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your query was deemed Valid (in your favor) and the MTN application has been cancelled.
Please note that your existing contract with Telkom will remain the same, as no changes were made.
We do apologize for the level of service which you have received.
Your query will now be closed.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team